Community Case Manager

Job Description:

Berklee seeks an experienced empathetic and flexible Community Case Manager to join our diverse dynamic multidisciplinary health and wellness team. If you are passionate about applying strong crisis intervention and stabilization skills with a student-centered approach this is a pivotal mission-driven role. Your expertise in de-escalation and multicultural excellence will directly contribute to fostering a healthy safe and supportive environment where our creative students can thrive. At Berklee your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

Reporting to the Assistant Vice President Student Support Services this role is key to providing real-time crisis response stabilization and follow-up care for students living on and off-campus. This is a 12-month full-time 100% on-site position with work days/hours Sunday through Wednesday 3 pm - 11 pm .

Key Responsibilities:

• Provide consultation and attend crisis/well-being checks in the community in coordination with Public Safety and the Student Life on-call team.
• Coordinate crisis response and disposition including referral to community providers (e.g. psychiatric evaluation longer-term treatment).
• Triage students of concern and provide necessary case management coordination assisting day-time case managers as needed.
• Serve as a confidential resource for student respondents in Equity/Title IX cases.
• Participate in ongoing psycho-educational programming and outreach (e.g. suicide prevention gate-keeper training Mental Health First Aid) for the campus community.
• Maintain all pertinent documentation and participate in supervision and departmental meetings.

What Youll Bring

We seek candidates with a demonstrated ability to establish rapport during emotionally charged situations and a high tolerance for ambiguity bringing strong field experience and a proactive attitude.

Key Requirements:

• Bachelors degree in social work counseling psychology or a related field (Masters preferred).
• 2 years of demonstrated experience providing crisis intervention and counseling services to late adolescents/young adults.
• Multicultural excellence in working with diverse student populations (e.g. students of color first-generation LGBTQ international students).
• Demonstrated knowledge of Boston area resources (Community Behavioral Health Centers emergency hospitalization procedures).
• Strong computer/tech skills (Microsoft Suite Google Suite Mac).
• Preferred experience using standardized risk assessment tools (like NABITA) and Maxient software.

Berklee Culture & Benefits

Berklees mission is to educate train and develop the worlds most inspired and innovative artists . Youll be part of a passionate diverse and global community dedicated to this vision.

Here youll find:

• A mission-driven culture where your ideas matter and your impact is visible.
• A diverse and inclusive community committed to lifelong learning and collaboration .
• Generous Paid Time Off (PTO) and paid holidays including a winter break to support work-life balance .
• Comprehensive health dental and life insurance plans.
• Tuition benefits for you and your family including free or discounted courses.
• Retirement planning with a 403(b) plan and matching contributions .
• Access to unforgettable performances guest artists and events .

Join us in shaping the future of music and performance while prioritizing student well-being!

Hiring Range: $60000 to $70000 ; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee :

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Required Experience:

Manager