Hospital Navigator - MGH

The Hospital Navigator is responsible for expediting patient discharges from facilities enabling the hospital to admit patients waiting for admission, and reducing time on task.

Position Reports to: Director of Key Account Services, Operations Manager

Qualifications:

• Minimum of 2 years progressive experience at EasCare/Brewster Ambulance
• Knowledge of computer software including MS Office Suite, Zoll RescueNet, Traumasoft, GeoTab.
• Ability to prioritize multiple tasks
• Ability to lead, motivate and direct personnel
• A broad understanding of EasCare|Brewster Operations
• Ability to endear trust amongst employees and managers
• Be proactive and self-motivated
• Demonstrate ability to work effectively in a diverse workforce
• Possesses a track record of trustworthiness and integrity to be an intermediary between employees and the management
• Ability to effectively communicate both verbal and written skills, including strong interpersonal skills and prompt, accurate, and courteous employees
• Ability to ensure discretion and confidentiality in sensitive areas
• Current Certifications: Massachusetts EMT-B or EMT-D, CPR, Driver’s License
• Good attendance and punctuality record

Duties of this position include but are not limited to the following:

• Functional Duties:
  • Utilizing Zoll RescueNet, proactively reviews incoming calls and reports these back to the EasCare|Brewster Communications Center. Topics for discussion include:
    • Name of patient
    • Location of patient
    • Destination of patient
    • Required equipment
    • Time of discharge
  • Hospital Navigator is to report to the nursing station and speak with the unit secretary and discharging nurse
  • Ensure all discharge paperwork is ready
  • Obtain any specific order required during transport (MOLST, Section 12)
  • Ensure IV’s are discontinued if applicable and catheters are removed
  • Obtain any medications from pharmacy if indicated for transport
  • Ensure all personal belongings are packaged and any valuables retrieved from security
  • Introduces self to patient and explains transport guidelines
    • Gathers and checks all belongings
    • Obtains any special equipment
    • Ensure patient has a key to get in home or ensures someone is at home to let patient in.
  • Places call to dispatch that patient is ready and ascertains ETA of truck. If extended or delayed, discusses new plan with dispatch and staff
  • Upon arrival of transport crew:
    • Introductions to patient
    • One crew member reports to nursing station to obtain report, have PCS signed and collects all paperwork
    • 2 nd EMT begins to package patient with assistance of Hospital Navigator including lifting patient to stretcher
    • Ensures patient is packaged appropriately for weather conditions with all safety straps secured Ensures stretcher is moved at correct height to ambulance
    • Final check of all patient belongings, equipment and appropriate signatures are obtained prior to moving to ambulance
  • Hospital Navigator returns to nursing station to report that patient has been moved to the ambulance and the room is empty
  • Remains in constant contact with EasCare|Brewster Communications Center to stay ahead of any issues that may arise throughout the day.
  • Meets all case managers each morning to ascertain potential discharges for the day and reports this information back to the Communications Supervisor
• Other Duties:
  • As a Supervisor of the Company, ensure all staff members are adhering to the Policy & Procedure Manual
  • Enforces all Company policies and provides progressive discipline for violations
  • Works cooperatively with billing and Compliance coordinator to obtain and resolve any improperly documented EPCR's. This information should be prioritized in the Hospital Navigator’s tasks and returned ASAP
  • Adheres to all facility policy and procedures
  • Establishes working relationships with staff members at designated facility
  • Collects and reports on turn-around times at facility
  • Conducts self in an appropriate manner as a representative of EasCare|Brewster, working effectively in a diverse work environment
  • Works as a liaison between the Managers and all employees to enhance direct communication between the Senior Leadership Team and employees
  • Seeks input and feedback from employees on operational matters, suggestions and concerns
  • Researches and recommends resolution of employee issues and concerns
  • Follows up with employee within 8 business hours of receiving a voicemail or email (when on vacation or out sick, the HR Director or their designee will assume responsibilities)
  • Provides administrative support to the department heads during any absence of all primary administrative support
  • Provides Community Outreach
  • All other duties as assigned