Sr. Mgr, Employee Relations, Employee Relations- Ops HR
- Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
- Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment and leadership
- Project Management: Independently design, own, and lead successful large-scale, network-wide projects that improve frontline partner experience
- Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
- Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks
- Hire & Develop the Best: Lead the development and growth of our field employee relations team
- Successful candidate should be able to travel up to 50% of the time
- Bachelor’s degree required
- 10+ years of relevant experience in employee relations, labor relations, labor/employment law
- Experience supporting large hourly workforces highly desired coupled with experience developing and leading teams
- Successful record of creating, improving and executing programs at scale
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
- Capable of significant domestic travel, sometimes with short notice, up to 50% of the time
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
- Advanced degree, JD, or other specialized training in labor/employee relations
- Experience in distribution logistics, construction, and/or transportation industry
- Previous experience managing operations
- This role should be located near a major metropolitan airport, with field travel support as required
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