Guest Service Agent
The Guest Service Agent at The Verve Hotel - Boston Natick is responsible for providing exceptional customer service to hotel guests, handling check-ins and check-outs, answering guest inquiries, and ensuring guest satisfaction throughout their stay. Responsibilities:
- Provide a warm welcome and efficient check-in/check-out process for hotel guests
- Assist guests with inquiries, requests, and reservations
- Handle guest complaints and issues in a professional and timely manner
- Maintain knowledge of hotel services, amenities, and local attractions to enhance the guest experience
- Prior experience in customer service or hospitality industry
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in computer systems and reservation software
- Available to work weekends and holidays
- Competitive compensation at $17.75 per hour
- Opportunity for growth and professional development
- Vision and Dental Insurance
- Discounted rates for hotel stays
- Free employee lunch
- Free parking
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