Business Director

Chick-fil-A - Business Director Opportunity

Are you passionate about providing exceptional dining experiences, creating emotional connections with guests, and help lead a team to success?

At Chick-fil-A Highland Commons, a Business Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Business Directors are responsible for supporting senior leadership in executing daily operations and keeping team leaders and team members accountable for each component of Operational Excellence and our Recipe for Service. A Business Director’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team leaders. A Business Director lead by example and set the tone that others will follow.

Core Values

We show up as our very best with tenacity, integrity, a positive attitude, and a servants heart - to serve others by leading with care and confidence.

IMPORTANT DETAILS:

• Full-time position only
• Must be available to work on Saturday's. This position is not a M-F only position
• Must be able to work mornings, mid-days, and nights

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Employee Discount
• Competitive pay
• Paid Training

General Team Leader Responsibilities:

• Demonstrate Core 4: Share a Smile, Create and Maintain Eye Contact, Speak with a Friendly Tone, and Always say “My Pleasure”
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Create emotional connections with guests
• Excellent communication skills, both written and spoken
• Set the tone for a shift and act as a role model for our team
• Be a friendly, encouraging team player
• Creates an environment of fun and caring for team members and guests
• Execute and Coach positional best practices
• Demonstrates urgency and willingness to correct all issues
• Ensure compliance with Ecosure, health department, labor laws, Pathway/ORG procedures and operator goals
• Encourage team members with recognition
• Complete daily and weekly checklists
• Manages labor laws specific to Minor laws
• Manages and coaches CFA policies and procedures
• Manage daily labor cost to achieve a remarkable guest experience and labor %

Business Director Specific Responsibilities

• Regularly in Operations to ensure brand standards and Owner/Operators expectations are met
• Team Leader identification, training, daily coaching, long term development
• Restaurant Trainer identification, training, daily coaching, long term development
• Conducts performance reviews with Team Leaders
• Provides coaching to Team Members informally as needed, formally on an annual basis
• Creates daily/weekly goals accompanied by action steps to achieve operational goals with tracking
• Provides daily/weekly performance updates to the team
• Create daily dialogue with Team Members/Leaders around goals
• Provide daily coaching to Team Members/Leaders as needed
• Conduct monthly Leadership meetings alongside the Owner/Operator
• Maintain a positive morale and engages in a recognition plan
• Understands and demonstrates best practices in CFA & Ecosure standards, Deloitte Standards, Minor Labor laws, Pathway procedures, operational excellence and ORG
• Oversees and/or creates a weekly schedule to attain goals in Core 4 and 2nd Mile Service, and Labor
• Ensures schedule is in compliance with all labor laws
• Assists in creating a weekly New Hire schedule to include New-hire shifts and assigned trainers
• Meets with the Owner/Operator weekly to discuss business results, expectations, and vision casting

Qualifications and Requirements:

• Reliable transportation
• Ability to work in a fast-paced environment
• Ability to complete daily and weekly checklists to reach specific goals
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager in a Chick-fil-A is not required but is preferred.
• Have the ability to lift and carry 5-50 lbs on a regular basis
• Must have ServSafe, Anti Choking, and Allergen Awareness Certificates
• Highschool diploma or higher is required

Location: Chick-fil-A Highland Commons - 4 Highland Commons E Suite 100, Hudson, MA 01749

Join us at Chick-fil-A and be part of a loving and enthusiastic team that values your growth and development. Apply now!

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.