Associate, Infrastructure Operations

Country: United States of America

It Starts Here

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Associate, Infrastructure Operations will assist in the management and reporting for end user workstations in a complex multi-domain environment. The Associate will document current procedures and processes as well as develop new ones.

• Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results.
• Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
• Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation.
• Works to remove roadblocks that prevent Ops from working most effectively.
• Communicates technical information to wider audiences with periodic updates.
• Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner.
• Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption.
• Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.
• Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution.
• Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes.
• Provides technical workshops and hands-on guidance to infrastructure operations team.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. – Required
• 5+ Years Successful experience in building Technology Infrastructure and Operational environments. - Required.
• Familiarity of industry change management best practices experience
• Experience in the use of SCCM and/or Intune for the management of End Points
• Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
• Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation.
• Highly self motivated and self-directed.
• Excellent problem solving, analytical, critical thinking, and communication skills.
• Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
• Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
• Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
• Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines.
• Knowledge of systems architectures and information security practices.
• Ability to work under high pressure situations calmly.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work in a rapidly changing environment, is comfortable with ambiguity.
• Clear leadership and capability to take fact based hard decisions when required and ensure stakeholder alignment and clear communications.
• Experience in Microsoft Office products.

Experience In The Following

• SCCM
• Intune
• Nexthink
• Powershell Scripting
• Software Packaging and Deployment
• Service Now

Working Knowledge In The Following

• Networking
• Active Directory
• Entra ID

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum

Base Pay Range:

$86,250.00 USD

Maximum

$150,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO