Director of Operations - Growing Hospitality Group

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Director of Operations (DOO) – High-Growth Hospitality Brand | U.S. Expansion

We’re partnering with a globally established, fast-growing hospitality brand to identify a dynamic and experienced Director of Operations (DOO) to lead its next phase of expansion across the United States.

This is a rare opportunity to join a concept with over 100 years of heritage , a strong international presence, and a clear roadmap to scale aggressively across key U.S. markets.

About the Concept

This Mediterranean-inspired, all-day café concept serves breakfast, lunch, and dinner , with a focus on fresh, vibrant, made-from-scratch dishes , a strong coffee program , and a warm, welcoming atmosphere.

Designed to be a true neighborhood destination , the brand blends high-quality ingredients, approachable dining, and community-driven hospitality , creating spaces where guests come together for everyday meals, celebrations, and everything in between.

With a strong foundation internationally ( 80+ locations ) and a growing footprint in North America, the company is now entering a major U.S. growth phase , with plans to expand from 9 to 40+ locations in the coming years.

The Opportunity

This is a high-impact leadership role reporting directly to the CEO , with ownership of U.S. operations (excluding select international markets).

The Director of Operations will be instrumental in building the infrastructure, leading teams, and executing a multi-market expansion strategy across key regions including New York, Boston, and Florida .

The role offers flexibility in base location ( NYC, Boston, or Florida ), with a strong preference for candidates who can spend time in Boston , which serves as the company’s U.S. headquarters and R&D hub .

Key Responsibilities

Multi-Unit Leadership & Expansion

• Oversee all U.S. operations across multiple markets
• Lead new store openings , from planning through execution and stabilization
• Partner with ownership on growth strategy and market development

Operational Excellence & Scalability

• Build and implement SOPs, systems, and operational infrastructure to support rapid growth
• Ensure consistency across corporate-owned, franchise, and hybrid models
• Drive operational efficiency and service excellence across all locations

Team Leadership & Culture

• Lead and develop a team of General Managers, culinary leadership, and training teams
• Foster a culture of accountability, collaboration, and long-term commitment
• Act as a hands-on leader during key openings and operational needs

Financial Oversight

• Own and manage P&L performance across all units
• Identify opportunities for growth, cost optimization, and profitability

Cross-Functional Collaboration

• Partner with culinary, training, and corporate teams to ensure alignment
• Support franchise and partner operators in maintaining brand standards
• Act as the bridge between ownership vision and field execution

Travel

• Approximately 25% travel to support openings and operations across markets

What We’re Looking For

• Proven experience as a Director of Operations or senior multi-unit leader
• Strong background in expansion, new openings, and scaling hospitality brands
• Deep understanding of P&L management, systems, and operational structure
• A hands-on, entrepreneurial leader who thrives in growth environments
• Strong leadership presence with a focus on team development and retention
• Experience with franchise or hybrid models is a plus

Compensation & Benefits

• Base Salary: $150,000 – $220,000
• Performance Bonus + Equity/ESOP participation
• Potential relocation support ($5K–$10K range, case-by-case)

Why This Role

This is more than just an operations role—it’s an opportunity to build and scale a brand during a pivotal growth phase in the U.S.

You’ll work closely with ownership, shape strategy, build high-performing teams, and play a key role in transforming a globally respected concept into a leading U.S. brand .

If you’re a hospitality leader who thrives in high-growth environments , enjoys building structure within expansion, and is excited about long-term impact—we’d love to connect.

Apply here or email us directly at

***email_hidden***