Seeking Client Support Specialist in Boston, MA
A prominent customer service organization is in search of a Client Support Specialist to become a part of their Boston team. This part-time opportunity is ideal for those eager to acquire experience within a vibrant and energetic setting. Your duties will include addressing customer inquiries, troubleshooting problems, and delivering outstanding service to guarantee customer satisfaction. In this role, you will interact with customers through phone and email, developing skills to effectively handle their concerns while upholding a courteous and professional attitude. The position offers flexible scheduling, making it an excellent option for individuals wanting to harmonize work with other responsibilities.
Responsibilities
- Manage customer inquiries through phone and email communication
- Resolve customer issues efficiently to enhance satisfaction
- Deliver exceptional service to maintain a high standard of customer care
- Engage with customers to understand their needs and provide solutions
- Maintain a professional and friendly demeanor at all times
- Document customer interactions accurately for future reference
Requirements
- High school diploma or equivalent is required
- Previous experience in customer service or a related field is preferred
- Strong verbal and written communication skills are essential
- Ability to work independently and manage time effectively
- Proficiency in using computer systems and customer service software
- Flexibility to work part-time hours as needed
Benefits
- Flexible scheduling to accommodate personal commitments
- Opportunity to gain valuable experience in a customer service role
- Supportive team environment that encourages professional growth
- Competitive hourly wage of $18.00 per hour
- Access to training and development resources
- Potential for career advancement within the company
Job Type: Part-Time | Work Type: On-Site | Industry: Customer Service | Experience: Entry
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