Collections Specialist

We are looking for a detail-oriented Collections Specialist to join our team. In this role, you’ll be responsible for managing payment processes, reviewing cash receipts, handling attorney appeals, and following up on overdue balances. The ideal candidate will be proactive, organized, and able to communicate effectively with clients, attorneys, and internal teams.

Responsibilities

• Review daily payments for assigned clients, ensuring accuracy, timely posting, and resolving missing payments, write-offs, or appeal requests.

• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone; send letters and overdue notices to insureds.

• Partner with attorneys and billing teams to handle appeal submissions, deductions, and invoice corrections while ensuring timely resolution.

• Maintain accurate records in ARCS, monitor flagged emails, and send reminders to resolve outstanding balances.

• Provide excellent customer service to both internal teams and external clients by preparing reports and addressing payment or appeal inquiries.

• Update and document internal procedures regularly to improve efficiency and ensure compliance with firm deadlines.

Requirements

• 3–4+ years of experience in collections, billing, or finance, ideally within the legal or insurance industries.

• Strong attention to detail and accuracy in payment processing and account reconciliation.

• Excellent written and verbal communication skills for collaborating with attorneys, clients, and internal teams.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficiency in Outlook, Word, ARCS, and similar software tools.

• Strong problem-solving skills to address payment discrepancies and billing issues.

• Customer-focused mindset with the ability to build positive relationships across teams.

• Organized team player with excellent time management and prioritization skills.