Director, CEO Communications

Job description

Company and benefits

Job ID

DIRCO017166

Employment Type

Regular

Work Style

remote

Location

Lowell,MA,United States, NY,United States, PA,United States, FL,United States, Weston,FL,United States, MA,United States

Travel

Up to 50%

Role

Director, CEO Communications

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Director, CEO Communications is the strategic architect of the CEO’s narrative, responsible for shaping how the CEO communicates with employees, customers, partners, media and the broader marketplace. Serving as a key thought partner to the CEO and executive leadership suite, this role reports directly to the Chief Communications Officer (CCO) and collaborates closely with the Office of the CEO, Public Relations, Marketing, Global Business Operations, Product and Legal teams, ensuring coherence, clarity, and impact across a fast-moving, multi-stakeholder environment.

About the Team

Communications at UKG is not a support function, it is a critical force multiplier. We are building a global communications organization that delivers with creativity, rigor, alignment, and accountability to tell UKG’s story internally and externally with clarity, confidence, and a focus on our customers.

Core Responsibilities

• Own the CEO communications strategy, narrative architecture, and annual/quarterly plans (internal + external).
• Translate complex business and market dynamics into clear positioning and executive-ready messages.
• Pressure-test narratives with the CEO; anticipate needs and guide priorities, sequencing, and milestones.
• Define success criteria/KPIs and govern mechanisms that ensure consistency across leadership narratives.
• Partner with external communications teams on media, speaking, and sponsored activations to elevate the CEO’s voice.
• Guide keynote remarks and major moments (employee town halls, executive meetings, external forums, investor/analyst touchpoints).
• Align cross-functional stakeholders and synthesize inputs into a cohesive story.
  

Key Skills & Capabilities

• Exceptional executive writing across speeches, remarks, long-form memos, leader emails, and social content.
• Proven ability to convert complex/ambiguous input into crisp, on-voice narratives.
• Calm, patient operating style under pressure; comfort with ambiguity and rapid iteration.
• Cross-functional influence with senior stakeholders; high EQ and discretion.
• Editorial excellence and standards; strong judgment on what to simplify, emphasize, or omit.
• Measurement mindset tied to defined KPIs and outcomes (engagement, comprehension, timeliness, quality).

Experience required

• Demonstrated experience writing for and partnering with C-suite leaders.
• Experience leading cross-channel executive communications programs and major events.
• Experience guiding or managing social media strategy for senior executives.
  

Preferred

• Software or technology experience is strongly preferred
• Track record translating business and market insights into differentiated executive positioning.
• Media relationships and experience activating CEO platforms across owned/earned/sponsored channels.
• Experience implementing and executing matrixed operating model in a high-velocity environment.

Basic Qualifications

• 8 years minimum of executive/external/internal communications experience.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $163k to $235k, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.