Ambulatory Service Representative III

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Service Representative III

Department: Colorectal Surgery Clinic

Schedule: Full Time - Monday- Friday: 7:45AM-4:15PM

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree plus 1 – 2 years relevant work experience or

• Associates degree plus at least 3 years relevant experience or

• HS/GED with 5+ years relevant experience.

EXPERIENCE:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.

• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans

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