Service Manager

DLHQ
Burlington, MA

Job Description

Job Description

Greater Boston Area | High-Volume Import Dealership

A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportunity for a proven leader who is passionate about customer satisfaction, employee development, operational excellence, and profitability.

Responsibilities
  • Lead and manage all aspects of dealership service operations
  • Drive customer retention and CSI performance
  • Recruit, train, develop, and retain service advisors and technicians
  • Monitor and improve productivity, efficiency, and profitability
  • Ensure compliance with manufacturer and dealership standards
  • Maintain effective workflow, scheduling, and repair order management
  • Collaborate with parts, sales, and leadership teams to achieve dealership objectives
Qualifications
  • Minimum 3 years of automotive service management experience
  • Track record of improving CSI, employee performance, and departmental profitability
  • Strong leadership, communication, and organizational skills
  • Experience in a high-volume dealership environment preferred
  • Reynolds & Reynolds, CDK, or similar DMS experience a plus
  • Valid driver's license and clean driving record
What We Offer
  • Competitive compensation package with performance incentives
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Professional development and advancement opportunities
  • Supportive, team-oriented work environment

If you are a results-driven leader looking for an opportunity to make an impact with a successful and growing organization, we encourage you to apply today.

Equal Opportunity Employer.

Posted 2026-08-08

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