Analyst
Akkodis is seeking an Analyst for a contract with a client in Boston, MA. Candidates must have extensive experience supporting and troubleshooting enterprise applications to be considered for this position.
Rate Range: $44/hour to 60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Analyst job responsibilities include:
Analyze application incidents and service requests, identifying root causes and recommending solutions.
Document recurring issues, troubleshooting steps, and resolutions to build a comprehensive knowledge base.
Collaborate with technical teams to escalate and resolve complex application problems efficiently.
Monitor application performance and generate reports to support continuous improvement initiatives.
Assist in user training and provide support for application upgrades or new feature rollouts.
Ensure compliance with service level agreements (SLAs) and maintain clear communication with stakeholders.
Required Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field.
Minimum 3-5 years of experience in application support or business analysis.
Proven ability to analyze and resolve complex application issues in enterprise environments.
Strong communication skills and experience collaborating with cross-functional technical teams.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Gopal.Gupta@ akkodisgroup.com
Pay Details: $44.00 to $60.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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