Lifecycle Leader

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

The Lifecycle Leader will be responsible for executing all documentation, processes, and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify, develop, propose, and implement annual scope expansion opportunities with existing clients. Additionally, the Lifecycle Leader will play a key role in driving client satisfaction initiatives, ensuring long-term relationships and contract retention. This position will have no direct reports and will report to the Vice President of Sales.

Primary Duties/Responsibilities:

• Contract Recompete Execution:
  • Manage all aspects of contract recompete processes.
  • Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
  • Oversee the preparation of proposals, compliance documentation, and operational plans for existing client contracts.
  • Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
• Scope Expansion Coordination:
  • Partner with business development and operations growth teams to identify annual scope expansion opportunities.
  • Develop and present proposals to clients for additional services, upgrades, or operational enhancements.
  • Coordinate implementation of approved scope expansions, ensuring seamless integration into existing operations.
• Client Satisfaction Support:
  • Serve as a point of contact for key clients, ensuring proactive communication and relationship management.
  • Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
  • Support initiatives that enhance service quality, responsiveness, and overall client experience.
• Cross-Functional Collaboration:
  • Work closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives.
  • Ensure all processes are standardized, documented, and continuously improved.
• Performance Management:
  • Track KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores.
  • Identify opportunities for process improvements and support training and development initiatives.

Qualifications

Education/Experience/Background:

• High School Diploma/GED is required.
• Significant experience applying project management principles to complex, multi-stakeholder initiatives.
• Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts.
• Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process.
• Experience working with large utility organizations, including but not limited to water and wastewater sectors, is highly desirable.

Knowledge/Skills/Abilities:

• Proven ability to work with cross-functional teams through proposal development, contract negotiations, and service delivery.
• Strong organizational, communication, and problem-solving skills.
• Strategic and results-oriented mindset.
• Ability to manage multiple priorities under tight deadlines.
• Strong analytical and decision-making abilities.
• Commitment to client success and long-term partnerships.

Additional Information

Pay Range: $120000 to $160000 per year.

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.