Scheduler

Job Description

Job Description

Description

The Climate Equity & Impact team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as a Scheduler . Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Ensure that clients are correctly scheduled for building assessments and post-work installation inspections.
• Schedule, update, confirm, and cancel client’s appointments.
• Answer Client questions regarding their service appointment.
• Provide instructions to clients, ensuring that they are prepared for their service appointment.
• Give need-to-know information to clients.
• Courteously receive incoming telephone calls and take messages as needed.
• Schedule referral appointments and follow-ups.
• Verify client details and inform clients of any uncovered fees.
• Organize the scheduling calendar and ensure appointment calls are scheduled for an appropriate amount of time.

Skills, Knowledge and Expertise

• A Minimum of a high school diploma or equivalent and up to 12 months of experience is required.
• Good communication skills by phone and email are required.
• Proficient with Microsoft Applications.
• Flexibility, initiative, and ability to work in a team required.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Essential Duties: