Warehouse Customer Service Associate

Warehouse Customer Service Associate Location Mansfield, MA :

The position of Warehouse Customer Service Associate will be based out of our Mansfield, MA location!

Summary

The Warehouse Customer Service Associate is responsible for efficiently and accurately filling customer orders, receiving, stocking, staging, and shipping material in a manner that meets company standards for safety, security, accuracy, and productivity. Responsible for all warehouse transactions, as well as the upkeep and maintenance of the branch warehouse environment and equipment.

What You'll Do

• Contributes to a culture and environment focused daily on employee safety and a safe work environment. Follows established Standard Operating Procedures, Environmental Health and Safety Rules, and immediately addresses safety concerns
• Receives material coming into the building by vendors, customers, or other warehouses. Verifies the quantity and description of materials received by checking merchandise against the packing list
• Keeps incoming orders stocked on shelves orderly and in designated area and reports freight damage claims
• Prepares branch orders from the warehouse and ensures that the correct number and type of product is being shipped
• Processes paperwork regarding shipments including but not limited to; verifying that the merchandise to be shipped is correct, applying the correct postage tape and label, following customer shipping instructions and, insuring the shipment when necessary
• Operates machinery including forklift, reach truck, and wire cutting machine when required
• Loads common carrier and company vehicles
• Inspects and performs minor maintenance on equipment
• Performs inventory counts and reconciles any discrepancies
• Makes deliveries to branches/customers as needed
• Assists with other warehouse or branch duties as needed
• Other duties as assigned

The information contained in this is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• High School Diploma or GED preferred
• Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred
• If required to make deliveries:
  • Must have a valid driver's license
  • Must be at least 21 years of age
  • Must pass a pre-employment and annual review of their Motor Vehicle Record
  • Must obtain verification of non-expired medical certificate as required by law within 60 days of hire
  • Must not have had a suspended drivers' license for a traffic accident/violation within the past 3 years
  • Must not have any at fault accidents in the past 3 years
• No experience required
• Prior warehouse experience a plus

Knowledge, Skills and Abilities

• General knowledge of electrical products a plus
• Ability to effectively communicate with co-workers and customers
• Ability to handle basic issues and problems
• Ability to perform basic mathematical calculations to accurately complete job tasks
• Ability to organize and prioritize job tasks and requirements
• Excellent organizational and time management skills
• Ability to meet deadlines
• Ability to work overtime as needed
• Basic computer knowledge

Working Conditions and Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally - up to 20%
• Exposed to electrical hazards; risk of electrical shock Constantly - at least 51%
• Handles or works with potentially dangerous equipment Constantly - at least 51%
• Travels to offsite locations Frequently - 21% to 50%

Physical Demands

• Sit: Must be able to remain in a stationary position Occasionally - up to 20%
• Walk: Must be able to move about inside/outside office or work location Constantly - at least 51%
• Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly - at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Constantly - at least 51%
• Climb or balance: Must be able to ascend/descend on a ladder Constantly - at least 51%
• Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51%

Weight and Force

• Up to 10 pounds Constantly - at least 51%
• Up to 25 pounds Constantly - at least 51%
• Up to 50 pounds Constantly - at least 51%
• Up to 75 pounds Occasionally - up to 20%

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities - We like to promote from within!