Mobile Device Deployment and Support Analyst
Kforce has a client located in Boston, MA that is in need of a Mobile Device Deployment and Support Analyst. Responsibilities:
- Assist with rollout of iOS and Android tablets across the public transportation system
- Configure devices and enforce security compliance via Microsoft Intune
- Activate Verizon eSIMs and set up cellular data
- Ensure user login with Active Directory and enable two-factor authentication
- Serve as primary contact for Tier 1 and Tier 2 support during rollout
- Train Tier 1 staff on troubleshooting and assist help desk for Tier 2 issues
- Provide on-site support and user training on device and app usage
- Create clear instructions and support materials
- Resolve issues with connectivity, Wi-Fi, and cellular service
- Collect and analyze coverage data to address service gaps
- Maintain accurate records of assets, user assignments, and deployment progress
- Proficiency in mobile device deployment (iOS and Android)
- Experience with Mobile Device Management (MDM) platforms, especially Microsoft Intune
- Knowledge of Active Directory and multi-factor authentication setup
- Familiarity with cellular activation (eSIMs, Verizon Wireless) and Wi-Fi configuration
- Strong troubleshooting skills for connectivity issues (Wi-Fi, cellular, corporate networks)
- Ability to provide Tier 1 and Tier 2 technical support
- Experience in end-user training and creating user-friendly documentation
- Skilled in help desk collaboration and escalation processes
- Strong organizational skills for large-scale rollouts
- Ability to maintain accurate asset records and deployment tracking
- Excellent communication and interpersonal skills for user interaction
- Problem-solving mindset and ability to work under pressure during deployments
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