Program Services Assistant

Job Description

Job Description

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Program Services Assistant delivers exceptional customer service and supports a range of customer development functions. The role also includes clerical and administrative tasks to ensure the Career Center operates effectively and enhances the marketability of its clients

Key Responsibilities

• Provide positive first impression of the Career Center by communicating professionally.
• Provide quality customer service by promptly and accurately fielding customer questions.
• Direct customers appropriately; communicate information about the agency’s general operation.
• Explain to customers the procedure and process for the Career Center.
• Will handle high stress situations while demonstrating sound decision making process.
• Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
• Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
• Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
• Locate, organize and maintain information.
• Maintain confidential records and information.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required.
• Associate’s degree in human services, public administration, business management or related field preferred.
• At least two years working in a career center, call center or other related experience preferred.
• Ability to act with professionalism and compassion at all times when interacting with customers.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Ability to work well independently and as a part of a team.
• Bilingual in Spanish or Haitian Creole preferred but not required

Expected Salary: $43,625 annually with the equivalent hourly rate of $23.97. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.