Coordinator, Corporate Partnerships

About United Way:

United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that the key to unlocking opportunity is uniting people, and we bring together individuals, community leaders, corporate partners, legislators and organizations to build a powerful engine of change.

We target efforts in the following areas: (1) quality, affordable childcare and out-of-school time care, (2) educational and career pathways for youth and young adults, (3) safe and stable housing, and (4) wealth building and financial inclusion. United Way currently invests over $45 million annually in a portfolio of over 300 community-based organizations. It spearheads public policy initiatives tackling the most pressing community issues, making a direct and sustained difference in the lives of individuals.

We offer excellent benefits including a BCBS PPO plan, dental, a 401k retirement savings with company match and a discretionary employer base contribution, a generous PTO policy which includes extended holiday time and summer hours.

POSITION OVERVIEW:

Reporting to the Sr. Director, Corporate Partnerships, this position supports the Corporate Partnerships team through preparation of reports and correspondence for internal and external purposes. The Coordinator, Corporate Partnerships provides database maintenance, telephone support, meeting coordination, pledge processing, managing electronic communication to staff, donors, and volunteers. This position also provides support to various organizational initiatives, some general department functions and other projects as assigned.

KEY RESPONSIBILITIES:

Database Management

• Serve as point-person to support Corporate Partnership's team's use of database management system (Andar). Become and stay knowledgeable by participating in trainings, utilize help guides and videos to gain deeper knowledge, field questions and coordinate with IT to get answers, as appropriate. Prepare reports maximizing information in Andar.
• Prepare and review reports for workplace fundraising campaigns (including, but not limited to, 3-year history reports, individual donor reports and personalized pledge packets). Using United Way databases compile, sort, and format data for reports, cross check reports for discrepancies, upload information to database for events or opportunities.
• Update and maintain records in data management system related to corporate workplace campaigns, committee volunteer assignments, and donor and new business prospect lists. Make corrections to existing records, collect information from donors and volunteers, monitor various Data Quality reports to keep information up to date for donor records.
• Provide event support to regional events (The Gratitude Project, Real Estate Event, annual Oyster Harbors Golf Event)
• Run reports to create warehouses, distribution lists, invitation lists; create registration page. Create articles for Marketing materials related to events. Send e-communications related to event. Run attendance reports when requested. Change status of attendees for received RSVPs.

Administration

• Provide administrative support to Corporate Partnerships team as needed. Assist with volunteer and donor communications and various projects as may be assigned. Create and prepare various forms of correspondence (letters, memos, large mailings, emails, etc.). Maintain electronic filing systems. Manage special handling of donor groups and follow up communications.

Customer Service

• Respond to donor and volunteer inquiries while conveying a professional manner along with a willingness to help. Provide reliable, accurate, and timely responses to questions from internal and external customers. Receive and respond directly to requests and questions from donors, volunteers, other development staff and others as needed. Research and verify information to ensure accuracy and reliability of the data. In rare exceptions, when unable to address donor or volunteer needs, forward inquiries and requests to appropriate staff person.
• Manage unsubscribe requests: Monitor unsubscribe report and update Andar records for contact rules.

Development Support

• Process workplace campaign pledges. Receive and submit pledges to finance using correct forms and methods. Inform Corporate Partnerships team and Relationship Managers of pledges received.

REQUIREMENTS:

• Minimum 2-3 years administrative development support experience in either the private or non-profit sector.
• High proficiency in a Microsoft Office environment required, specifically Excel. Experience with data management systems strongly preferred.
• Strong organizational skills with demonstrated ability to manage and prioritize multiple tasks and priorities. Ability to work independently and in teams a must.
• Exceptionally detail oriented.
• Commitment to accountability and execution.
• Strong customer service skills.
• Adept in data management and analytics.
• Demonstrated ability to build strong internal partnerships across the entire organization and the ability to influence others.
• Ability to think creatively and solve problems.
• Ability to be flexible and adapt quickly to changing environment.
• Commitment to Diversity, Equity, and Inclusion and to the mission of the United Way of Massachusetts Bay
• Reliable access to the Internet and flexibility with hybrid work, currently a minimum of 1 day in the office (to increase to a minimum of 2 days per week in the office effective 1/1/26), as well as additional in-person work for off-site meetings and events

United Way of Massachusetts Bay is committed to hiring individuals who reflect the diversity of our communities.