Veterans National Service Officer

The Executive Office of Veterans Services (EOVS) is the Commonwealth of Massachusetts primary support and advocate for Veterans and their families. The mission of EOVS is to advocate on behalf of all the Commonwealth’s veterans.

EOVS is actively recruiting for a new Veterans National Service Officer (NSO) to join their team!

The NSO at the Executive Office of Veterans Services is a dynamic and impactful role focused on providing essential assistance and counseling to veterans, their dependents, and survivors. This role involves navigating the complexities of DVA benefit entitlements and services as per federal laws governing the Veterans Benefits Administration. The NSO will maintain a crucial advocacy liaison with Federal, State, and Municipality Agencies to ensure top-notch representation and support for the Veteran Community. Their responsibilities include overseeing the processing of claims, supervising representation before various boards and hearings, ensuring due process in claims, staying updated with changes in the U.S. Department of Veterans Affairs, and advising Municipal Veterans Agents. This role requires a unique blend of planning, understanding of legal provisions, effective communication, and the ability to maintain harmonious working relationships.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Oversee the processing of claims for Compensation and Pension.

• Supervise the representation of Veterans before the Rating Boards, The Hearings Officers and the Board of Veterans Appeals.

• Make sure that all veterans, their dependents, and survivors, receive due process in their claims with the Department of Veterans Affairs.

• Stay well-informed of changes in the administration of the U.S. Department of Veterans Affairs and adjust service delivery to meet these changes.

• Advise Municipal Veterans Agents (VSOs) of their duty to assist in the development of veterans’ claims.

• Direct the Service Office Staff by involvement in their duties and service work as it relates to Title 38 United States Code.

• Attend regular meetings with the Director of the VA Regional Office and relative staff.

• Review the actions of the Rating Boards each day to monitor the effect of their decisions on our veteran claimants.

Qualifications:

• Knowledge of the principles, practices, and correct usage of the English language including grammar, spelling, sentence structure, and punctuation.

• Knowledge of the methods of general, statistical, and technical report writing.

• Ability to plan work according to the nature of the job to be accomplished and the available resources; to control work through periodic reviews and/or evaluations; and to determine training needs and arrange for such training.

• Ability to coordinate the efforts of others in accomplishing assigned work objectives.

• Ability to organize work through recommending operating and/or reporting relationships.

• Ability to understand, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, standards, specifications, and guidelines governing Department operations and assigned programs(s) activities.

• Ability to write concisely, to express thoughts clearly, to develop ideas in logical sequence, and to give written and oral instructions in a precise, understandable manner.

• Ability to communicate effectively in writing and in verbal communications, to write general, statistical, and technical reports, to analyze and determine the applicability of program data, to draw conclusions, and to make appropriate recommendations.

• Ability to gather information by examining records and documents and by questioning and observing individuals.

• Ability to determine the proper format and procedure for assembling items of information, and to adjust to changing situations to meet emergency or changing program or production requirements.

• Ability to maintain accurate records, to exercise sound judgment, and to accomplish work objectives where few precedents or guidelines are available.

• Ability to maintain harmonious working relationships with others, to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds, and to deal tactfully with others.

• Willingness to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights) and to travel for job related purposes.

• Ability to make effective oral presentations, to determine the proper format and procedure for assembling items of information, to adjust to changing situations to meet emergency or changing program requirements, and to develop mathematical models using accepted principles of social science research.

• Knowledge of the principles and practices of management, including planning, organizing, directing, motivating, controlling, and decision making.

• Ability to anticipate and analyze difficult situations and take corrective action to prevent problems from occurring

NOTE: This role will travel frequently

Preferred Qualifications:

• Experience in the U.S. Armed Forces.

• Knowledge of serving veterans’ benefits and services.

• Familiarity with the laws, rules, regulations, policies, specifications, standards, and guidelines governing Department activities, particularly MGL Chap. 115, 108 CMR, and Title 38 USC.

• Understanding of the organization of state government; of the organizational structure and functions of the Department; of the types and uses of Department forms, documents, and reports; and of electronic data processing techniques.

• Acquainted with the principles and practices of organizational behavior, of budgeting as it relates to program management, and of employee relations, knowledge of state budgetary procedures.

• Proficiency with MS products, Vetrapec databases and VBMIS applications and virtual platforms.

Specifications for this job, including roles, responsibilities, and qualifications, are subject to change based on contract.

About the Executive Office of Veterans Services:

At Executive Office of Veterans Services our mission is to provide the highest quality programs, benefits, and advocacy to Massachusetts veterans alongside federal and local partners. On March 1, 2023, Governor Maura T. Healey and Lieutenant Governor Kimberley Driscoll established the Executive Office of Veterans Services. The office oversees programs and services for Massachusetts veterans, including Chapter 115 benefits for eligible veterans. It also manages the state’s two Veterans Homes in Holyoke and Chelsea and the Memorial Cemeteries in Agawam and Winchendon.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least: (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE : No substitutions will be permitted for the required (B) experience.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Coordinator III

Primary Location : United States-Massachusetts-Boston- JFK Building

Job : Administrative Services

Agency : Executive Office of Veterans Services

Schedule : Full-time

Shift : Day

Job Posting : Apr 23, 2026, 11:42:07 AM

Number of Openings : 1

Salary : 73,566.74 - 107,580.72 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ramanda Morgan / [email protected] - 8572864182

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes