Network and Technology Systems Administrator

Woburn Public Schools Job Description

Network and Technology Systems Administrator

Working under the supervision of the Director of Technology and Innovation the Network and Technology Systems Administrator oversees day-to-day operations provides Tier 2 technical support and manages district technology projects. This role ensures the stability security and efficiency of Woburn Public Schools network infrastructure and digital systems while supporting the districts educational goals.

Reports To: Assistant Superintendent of Student Services and Director of Technology & Innovation

Work Year: 12 months (Non-Union) Individual contract.

Salary: $105000 - $115000 depending on qualifications and experience.

Key Responsibilities:

Operations & Team Management

• Oversee daily field operations and helpdesk requests to ensure timely and accurate problem resolution.
• Provide Tier 2 support and root cause analysis for complex technical issues.
• Coordinate and schedule Technology Support Specialists to meet project timelines.
• Provide performance feedback on Technology Support Specialists to inform evaluations and address performance issues.
• Collaborate with the Director of Technology to ensure smooth district technology operations.

Network & Cybersecurity Management

• Maintain and monitor the districts wired and wireless networks ensuring stability reliability and security.
• Maintain and update the district cybersecurity plan in collaboration with the Director of Technology & Innovation to ensure compliance and threat readiness.
• Support the Director of Technology and Innovation working with city technology departments and Facilities to manage network infrastructure including security cameras access control and environmental monitoring.
• Support district participation in the E-Rate program.

Hardware & Software Lifecycle Management

• Manage the full lifecycle of hardware and software including inventory deployment maintenance repair replacement and recycling.
• Alongside the Director of Technology and Innovation maintain the Chromebook and Google Workspace Admin Console accounts settings and security
• Work with the Director of Technology and Innovation to develop plans and manage the budget for hardware and software upgrades and replacements to ensure cost-effective and reliable technology solutions.

Project & Vendor Coordination

• Coordinate vendor installations repairs and maintenance for A/V VoIP and other technology systems ensuring quality and completion.
• Collaborate with Facilities on infrastructure changes ensuring proper VLAN segmentation and compliance with district security standards.
• Plan and oversee technology capital projects in coordination with the Director of Technology & Innovation.

Educational Technology Support

• Support computer-based and paper-based testing by preparing configuring and testing devices to ensure disruption-free testing.
• Assist staff with technology integration to support district educational initiatives.
• Upon request assist with public-facing/district-level presentations.

Other Duties

• Perform other duties as assigned by the Director of Technology & Innovation or Superintendent of Schools.

Required:

• Bachelors degree in Information Technology Computer Science Network Administration or a related field.

Relevant certifications (helpful but not required):

• CompTIA Network or Security
• Cisco CCNA
• Google Workspace Administrator Certification
• AV/VoIP certifications (e.g. Crestron Extron or manufacturer-specific training)

Additional desirable skills:

• Strong troubleshooting and documentation skills
• Project management/leadership experience
• Knowledge of network security best practices VLANs and Wi-Fi management

At the Woburn Public Schools we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced. We believe that a team reflecting diversity of race color ancestry national origin religion age gender marital/domestic partner status sexual orientation gender identity disability status and veteran status allows us to serve our communities better. To that end Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education.

Required Experience:

Unclear Seniority