Director of IT

The Director of Information Technology is responsible for defining IT strategy in alignment with the business, managing the hardware, software, and internet solutions to support Kripalu’s long-term strategic growth and mission. This position ensures the security and preservation of Kripalu’s business information through implementation and maintenance of appropriate backup, security, and disaster recovery measures, assuring smooth, reliable operation and minimal down time for Kripalu’s business-critical technology systems. This position also ensures compliance with all technology-related aspects of relevant state and federal laws (e.g. PCI DSS, MA privacy law, etc.).

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ACCOUNTABILITIES

• Manage effective operation of IT department including routine operations, periodic maintenance, service upgrades, and disaster recovery systems.
• Build and maintain a collaborative and consultative team culture that focuses on enabling improvements in IT and end user processes.
• Ensure IT initiatives are in line with departmental and organizational strategy.
• Develop and implement the IT budget to ensure that resources are invested wisely.
• Develop and deploy metrics that will accurately gauge the performance of IT.
• Hire, lead and develop a team of IT professionals.
• Maximize reliability and performance of critical technology systems including business computer network, Internet, e-mail, telephony, key applications, hosted applications and remote access.
• Ensure that platform and systems are appropriately designed, configured, deployed and maintained at a high quality.
• Lead maintenance of company-wide inventory of hardware assets and software licenses.
• Maintain system security and integrity.
• Lead contract negotiations for software and hardware licensing; partner with vendors to build effective relationships and collaborative team environments.
• Project-manage all IT initiatives to ensure they are completed accurately, on time and within budget.
• Create organizational-wide policies and procedures regarding tracking, acquisition and usage of IT equipment and software.
• Additional projects, tasks and assignments as directed by supervisor.

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CORE COMPENTENCIES

• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
• Learns and adapts quickly in new situations resulting in successful outcomes.
• Accepts responsibility for own actions.
• Embraces experiences as learning opportunities.

Essential Skills and Experience

• Bachelor’s degree in Computer Science or related field
• 10 + years in Information Technology management
• Supervisory experience including managing a staff of technical experts
• Experience managing Microsoft Windows/Active Directory/Office 365 environment
• Excellent communication, interpersonal, and leadership skills
• Strong strategic planning, tactical planning, and problem solving skills
• Proven project management, including capital projects; strong vendor relationship management
• Ability to effectively prioritize projects and tasks for self and staff in the face of constant change
• Desire and ability to stay abreast of current and emerging technologies and apply them appropriately to business challenges
• Deep understanding of database systems and architecture with focus on Microsoft SQL Server technologies
• Software development background with understanding of modern architecture and software development lifecycle
• Strong PowerShell scripting ability to support internal DevOps
• Strong Enterprise level Networking experience supporting HP switching infrastructure and Fortinet Firewall configuration
• Strong working knowledge of VMWare and Hyper-V Virtualization technologies.

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VALUED SKILLS AND EXPERIENCE

• Knowledge of the following: Unix, Linux, Mac OS X; Cloud Computing, BI Solutions, Web Development, VoIP telephony, Microsoft Dynamics NAV, HTML5, CSS3, AJAX.
• Strong working knowledge of web application programming, ASP, ASP.net, Python, SQL and Transact-SQL