Customer Service Representative
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- STD/LTD Insurance
- Accident Insurance
- Cancer Insurance
- Critical Illness Insurance
- 401k matching
- Respond promptly to customer inquiries via phone, email and/or chat.
- Provide accurate, valid and complete information by using the right tools.
- Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
- Resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Follow communication guidelines and policies.
- Update the customer call log to help with reporting of what issues our customers face.
- Understand the general processes of the warehouses and each department
- Provide technical support for customers with the online portal
- Report customer issues that cannot be fixed within the customer service team to the appropriate department.
- Provide sales support to the sales team.
- Generate sales leads.
- Obtain customer feedback to help grow the business.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong phone communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times, stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to adapt & respond to different types of personalities.
- This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.
Recommended Jobs
Manufacturing Technician - Surfacing, 2nd Shift
About us Our Business Unit Lighting and Imaging offers smart solutions for light delivery and image transmission in demanding environments — from medical devices, industrial, and safety applicatio…
Director, Origination
Company Description Deerpath Capital is a leading direct lending firm specializing in providing first lien senior debt financing to middle market companies. Deerpath is focused on providing debt c…
Travel Occupational Therapist Job
Job Overview TLC Nursing Associates, Inc. is seeking a skilled and compassionate Occupational Therapist (OT) to join our team in a healthcare setting. The OT will assess, plan, and implement reh…
Director of Psychiatric Nursing - Behavioral Health
We are seeking an experienced Director of Psychiatric Nursing – Behavioral Health to provide leadership and support within a hospital setting. Reporting to the Chief Nursing Officer (CNO), this rol…
Guidewire JUTRO Digital Specialist
Capgemini, a global leader in digital transformation and insurance technology consulting , is seeking a Guidewire Jutro Specialist to drive innovative digital experience solutions for top-tier …
Specimen Processing Technician
Specimen Processing Technician MFM Health is seeking a Specimen Processing Technician who will be responsible for identifying specimens, entering data into the Lab Information System, and prepar…
Heavy-Duty Tow Driver
The Heavy-Duty Tow Driver will be driving a Heavy-Duty Wrecker, Rollback, and/or Recovery Vehicle with a GVWR rating of more than 26,000 lbs. Heavy-Duty Tow Drivers are required to work diligentl…
Manufacturing Operator I
Job Title : Manufacturing Operator I FLSA Classification : Full-Time, Non-Exempt/Hourly Professional Work Location : Fall River, MA Work Hours: Second Shift : (weeke…
DPW - HEAVY MOTOR EQUIPMENT OPERATOR / W
DPW - HEAVY MOTOR EQUIPMENT OPERATOR / WATER DEPT. - CDL REQUIRED Duties include all those listed under Laborer and the following; Performs the operation of all trucks, automatic sanders, big sno…
Account Manager POST NUMBER: 462402
Vaco has partnered with our client to hire an Account Manager to join their team! Where : Methuen, MA (onsite) When : Immediate need Pay : $70K/year This is a permanent placement opportuni…