Support Specialist
IDR is seeking a Support Specialist to join one of our top clients for an opportunity in Charlton, MA. This role involves providing second-level technical support, primarily through deskside assistance, to business partners. The company operates within the IT service support industry, focusing on internal technical resolutions and problem management.
Position Overview for the Support Specialist :
- Acts as the second point of contact for handling complex technical support issues escalated from Service Desk Support Analysts or submitted via Self Service.
- Conducts problem management activities and creates detailed solution documentation for internal and business partner use.
- Provides deskside support, including troubleshooting hardware, software, peripherals, and mobile devices.
- Utilizes advanced knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite to resolve issues effectively.
- Demonstrates strong organizational, communication, and troubleshooting skills to ensure high-quality service delivery.
Requirements for the Support Specialist :
- Self-motivated team player with strong verbal, written, and interpersonal skills.
- Demonstrated flexible approach to an ever-changing environment.
- Professional and courteous approach with solid organizational skills.
- Good telephone manner and ability to prioritize large volumes of work while maintaining high quality.
- Troubleshooting skills to resolve inquiries professionally and accurately.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Recommended Jobs
iOS Engineer I (Fitness)
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable…
Retail Sales Associate - Part Time
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipmen…
Physical Therapist
Physical Therapist - Pittsfield, MA (SL8217549) Medical, Dental, and Vision insurance Flexible Spending Account Paid Time Off Retirement Savings Commuter Benefits program …
Product Manager / Account Manager
About NineTwoThree NineTwoThree AI Studio is a premier product design, engineering, and marketing firm specializing in custom AI, web, and mobile applications for established brands and funded start…
Regional Nurse Practitioner / Physician Assistant
CareWell Urgent Care, an Emergence Health Holdings organization, is building a team of professionals dedicated to meeting all the needs of the community, from infant to elders, school to industry and…
Benefits Analyst
Requisition Number: 11015 Pay Range: $34.09 - $51.45 per hour Location: Commerce Place Work Days: 8:30a- 5:00p Category: Professional and Management Department: Human Resources Job Type: …
Sr. Product Owner, Annuity
As a Senior Product Owner, Annuity, you will be responsible for defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards. The position req…
Twist Machine Operator- 3rd Shift
Description Position at Judd Wire, Inc. Twist Machine Operator 3rd shift Judd Wire Inc., a Sumitomo Electric Group company, is looking for 3rdshift Twist Machine Operator in our Turners Falls,…
Enterprise Helpdesk Analyst (2nd shift)
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Medical Science Liaison
Job Description: Job Title: Medical Science Liaison Reports to: Medical Science Leader FLSA Status: Exempt Job Summary The Medical Science Liaison will be accountable for the design, e…