Case Manager

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts.

We are seeking a dedicated and experienced Case Manager to lead our Developmental Services Program! This role is ideal for a seasoned Case Manager with a background in developmental services who is passionate about delivering high-quality, person-centered care for individuals with developmental disabilities.

What We Offer:

• Competitive salary and comprehensive benefits
• Generous PTO
• 403(b) retirement plan
• Tuition reimbursement
• Career growth opportunities — one-third of our positions are filled through internal promotions
• Mission-driven work with direct impact on individuals with developmental disabilities
• Collaborative, supportive team culture dedicated to compassionate, evidence-based care

What You'll Do:

The Case Manager is responsible for coordinating and monitoring service delivery for individuals served in Support Services by completing case management functions, facilitating person-centered planning, and ensuring required documentation and communication with internal and external stakeholders

Responsibilities include:

• Initiating, supporting, and promoting quality of life for clients through empowerment, safety awareness, respect, and dignity.
• Coordinating and participating in Health Care Management meetings, accompanying clients to medical appointments, arranging necessary follow-up appointments, and collaborating with Staff Supervisors and the nursing staff.
• Coordinating medications-related documentation in accordance with agency policy and MAP regulations.
• Providing crisis intervention and emergency services as needed (including participating in the on-call process as needed).
• Recognizing and reporting concerns related to abuse/neglect, health, and safety.
• Completing all documentation required in the client's electronic health record.
• Completing case management forms and other required documents in a time-sensitive manner.
• Other tasks as required by management

What You'll Need:

• Associate's Degree (or equivalent) OR High School Diploma / GED AND 3 years of relevant experience (Bachelor's Degree preferred)
• 2+ years of experience in human services
• Experience with case management, documentation, and coordinating services in a human service setting
• Strong verbal and written communication skills

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

If you're ready to lead a program that makes a meaningful difference in the lives of individuals with developmental disabilities, we encourage you to apply.

Apply today at or email your resume directly to Chris Clinton at [email protected].

Pay: $22 - $24 per hour