Inpatient Care Navigator - Springfield, MA

Title : Inpatient Care Navigator, Springfield, MA

Reporting to : Senior Manager, Client Support

Location : This role is based at a hospital in Springfield, MA

Opportunity :

The Navigator will work in partnership with hospital teams, patient experience, clinical resources, and Get Well’s Sr. Client Success Director to support adoption and utilization of the Get Well Inpatient Solution by patients and families during their hospital stay. The individual in this role has a servant's heart and is passionate about helping people wherever they see a need.

Responsibilities :

• Work closely with clinical and non-clinical staff to build out or maintain a workflow for effectively integrating the Get Well Inpatient Solution into the admission process
• Provide consistent encouragement and training on the Get Well Inpatient Solution for patients and families while offering coaching and guidance for staff to support clinical adoption
• Consistently execute high-quality service to patients during their hospital stay while introducing the Get Well Inpatient Solution and educating patients on its purpose and features
• Serve as a guide for all questions and basic troubleshooting – quickly answering non-clinical inquiries and directing patients to the right resources within the Get Well Solution and hospital community
• Maintain positive working relationship with patients, care team members, and patient family members 
• Partner with Get Well’s internal teams to build our knowledge-base & service offering while supporting patients

Requirements :

• High School Diploma required
• Previous experience working in a hospital or clinical setting preferred
• Excellent time-management, problem-solving, and multi-tasking skills
• Excellent communication skills, with a strong emphasis on listening and empathy
• Ability to navigate difficult and sensitive patient conversations
• Tech savvy. Proficiency with web-based applications and general comfort in learning new tools and technology. Tools used: Apple laptops, Google Workspace, Zoom, Get Well Rounds+, etc.
• Previous experience in customer service is highly preferred
• Multi-lingual: Spanish speaking preferred but not required
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

About GW RhythmX

GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.

Most relevant press releases :

About SymphonyAI Group

SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at and follow SAIGroup on LinkedIn.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education opportunities, full array of health benefits, fitness reimbursement, wellness challenges, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The hourly rate for this position is between $20.00 - $24.00, plus annual bonus potential of 5%. Hourly rate is dependent upon many factors including, but not limited to, education, experience, and skills; it is subject to change and may be modified in the future.

GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.