Transfer Coordinator (Andrology)

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

New England Cryogenic Center (NECC) was founded in 1971 and is one of the pioneers in processing and cryopreservation of human cells and tissue in the United States. We have an uncommon dedication to our clients, and our mission is helping people achieve their dreams of having a family.

Opportunity Overview

We have an immediate opening for a Transfer Coordinator (Andrology) to join our team at New England Cryogenic Center in Marlborough, Massachusetts.

• Schedule: Monday through Friday, from 8:30 AM to 5:00 PM with required on-call weekend rotation (every three weeks)
• Compensation: $19.00 to $24.00 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

Under the supervision of the Office Supervisor/Manager, the Transfer Coordinator (Andrology) is responsible for cross-department coordination to ensure seamless communication, accurate documentation, and efficient coordination between clients, medical professionals, and internal teams.

In this role, the Transfer Coordinator (Andrology) will be responsible for:

Transfer Requests

• Act as the main contact for clients via phone, email, chat, and info-line
• Educate clients and practitioners on available andrology and transfer services
• Coordinate specimen transfers with clients and medical facilities, ensuring documentation accuracy and completeness
• Prepare and manage transfer, withdrawal, and discard forms
• Maintain up-to-date client records, pricing, and configurations
• Support billing, reporting, and general administrative tasks
• Respond to inquiries generated through marketing campaigns

New Customers

• Schedule appointments for andrology banking services
• Guide new clients through required documentation and account setup
• Answer questions related to appointments and services
• Process charges and send lab reports to clients and physicians

General Duties

• Maintain detailed records of specimen handling and client communications
• Ensure compliance with laboratory protocols and confidentiality standards
• Support database updates, chart filing, AR functions, and special projects
• Distribute brochures and informational materials to referring offices
• Perform all other duties as assigned: The job description is not meant to be an all-inclusive statement of every duty and responsibility required by the jobholder. The organization hopes each jobholder can react to reasonable change productively and handle other tasks assigned

What You'll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High school diploma required; Business certificate or Associates degree preferred
• At least one year of related experience; medical assistant or medical office/administration experience preferred
• Detail-oriented with strong organizational and reading skills
• Clear and effective communication skills, both written and verbal
• Must be able to interact and communicate with clients and individuals at all levels of the organization
• Strong interpersonal skills to handle sensitive and confidential information
• Proficiency in a variety of computer software applications including, but not limited to, word processing, database, and presentation software (MSWord, Excel, PowerPoint)
• Self-starter that adapts well to change in a dynamic environment
• Ability to maintain the highest level of confidentiality
• Excellent multi-tasking abilities
• Strong customer service and results orientation; highly responsive to requests

What We Offer

We are proud to provide a competitive , comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.