Customer Site Representative

JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join Unity Lab Services (ULS), a division of Thermo Fisher Scientific, as a Site Account Representative I and contribute to scientific discovery. In this role, you'll serve as an on-site asset management resource for key customer accounts, ensuring seamless laboratory operations and exceptional service delivery. You'll coordinate lab instrument services, maintain accurate inventory systems, and build strong relationships with scientists, vendors, and internal teams.

Working closely with customers and service providers, you'll manage operations according to program contracts and statements of work. Your responsibilities include coordinating maintenance schedules, tracking work orders, and maintaining detailed asset records.

This customer-facing position offers the opportunity to contribute to our mission of enabling customers to make the world healthier, cleaner, and safer. You'll work in a professional laboratory environment while developing valuable skills in service coordination, relationship management, and operations support.

Education/Experience:

• Bachelor's degree required and 1+ year experience in a laboratory setting preferred

Knowledge/Skills:

• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Effective communication and interpersonal skills for interacting with various levels of personnel
• Detail-oriented with excellent organizational and documentation abilities
• Ability to maintain computerized maintenance management systems
• Physical capability to walk, stand, lift up to 50 lbs, and work in laboratory environments
• Ability to wear required personal protective equipment (lab coats, safety gear, etc.)
• Problem-solving skills and commitment to customer satisfaction
• Ability to work independently and as part of a team
• Ability to adapt to changing priorities and customer needs
• Start time is between 730-8:00 AM ET

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $23.04–$30.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: