Training & Development (E&M) Intern (Undergraduate Students)

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The E&M Training & Development Intern will support the development of high-quality training materials and improve the training content and documentation for infrastructure maintenance training. The intern will focus primarily on video content creation to support training programs by capturing, editing, and producing engaging instructional videos. Using Insta360 action cameras and Camtasia software, the intern will work closely with subject matter experts and staff to create clear, visually compelling content that enhances learning experiences for employees and clients. Additionally, the intern will collaborate with others on developing other types of training documentation, including PowerPoint slides, drawings, and live demonstrations; as well as updating primary training documentation, such as instructor / facilitator guides and training blueprints. This position offers hands-on experience in video production, editing, and instructional design within a professional environment.

The most qualified (or ideal) candidates would be enrolled in an undergraduate / bachelor’s degree program in Multimedia Production, Film, Communications, Instructional Design, or related field. They would have above average experience in video editing / production, content creation, and camera, audio, and lighting techniques. We are looking to hire one (1) intern, who will work FT onsite (40 hours per week) for at least three (3) months.

Duties & Responsibilities

• Plan and execute video shoots for training sessions, demonstrations, and field activities using Insta360 cameras.
• Operate and maintain camera equipment, including setup, calibration, and file management.
• Capture 360° and standard video footage that effectively illustrates key training concepts.
• Edit and produce professional-quality videos using Camtasia, incorporating graphics, voiceovers, captions, and other visual elements.
• Collaborate with team members and subject matter experts to ensure accuracy and clarity of training content.
• Organize and archive video assets systematically for future reference and reuse.
• Ensure all video content aligns with company branding, style guidelines, and accessibility standards.
• Assist in brainstorming creative approaches to improve viewer engagement and instructional effectiveness.
• Update and maintain presentations, instructor guides, and facilitator guides.
• Participate in training development projects.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions.
• Perform all other duties and projects that may be assigned.
• The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements & Qualifications

• Enrolled, for entire duration of employment, in the undergraduate / bachelor’s degree program of an accredited college / university in Multimedia Production, Film, Communications, Instructional Design, or related field.
• Above average proficiency with Camtasia (or similar video editing tools).
• Basic knowledge of video content creation and video production workflows.
• Above average knowledge of audio recording, lighting, and camera stabilization techniques.
• Above average knowledge of file formats, compression, and exporting for various platforms (e.g. web, LMS, and internal portals).
• Above average attention to detail and commitment to producing high-quality work.
• Above average organizational and time management skills.
• Above average communication skills for interacting with team members and on-camera talent.
• Above average creativity and willingness to learn new tools and techniques.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.
• The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

Substitutions Include

• No substitutions.

Preferred Experience And Skills

• Previous experience (academic or personal projects) involving video recording and editing.
• Knowledge of Insta360 cameras and 360° video production workflows.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected] .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.