Project Manager
Bank of America
Waltham, MA
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives. Manages horizontal support our NFRR, Initiative & Transformation Operations (NITRO) group, to include developing onboarding of new team members, coordination of our GBS resource engagement and oversight of other horizontal resources (BAs, etc.)[IK] and management of shared sites (SharePoint, etc.). Consults with other team leaders in evaluating current methods and developing strategies to implement changes and improvements. Lead employee engagement by fostering a positive and productive culture and enabling transparent communication between leadership and employees. Requires a deep understanding of change protocols, process improvement and employee engagement. Responsibilities:
- Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
- Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
- Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
- Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
- Supports the adoption and sustainment of change initiatives and helps assess adoption risks
- Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
- Supports operational priorities of the NITRO team and broader PMO to create, implement and monitor business activities aimed at driving effectiveness, consistency, and connectivity across our change portfolios
- Collaborates and influences key stakeholders, partners, and business leadership to deliver on business objectives
- Performs analytics, assessments, and leverages data to derive insights, identify business opportunities, and measure outcomes
- Consults and collaborates with senior management to drive operational excellence by identifying innovative ways to continuously improve the organization
- Works with leadership team to ensure processes are well-defined, managed, and up to date
- Leads Employee Engagement activities including survey analysis and focus groups, support of internal communications and events, coordination of recognition award and eCards, and team building events
- Assist administrative management of short/long term NITRO calendar to enable senior leader engagement, organizational health, recognition, and associate feedback
- Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
- Global Banking / Markets Operations experience – ideally with knowledge of NFRR or similar regulatory mandates would be advantageous.
- Proficiency in process design / mapping would be advantageous.
- Working knowledge of Agile methods and tools would be advantageous.
- Previous experience working collaboratively among diverse viewpoints to determine the best path forward, to better serve an evolving client base would be advantageous.
- Showing the ability to continually learn and serve our clients better would be an advantage.
- Commitment to challenging the status quo and promoting positive change, utilizing new thoughts and ideas would be an advantage.
- Collaboration
- Controls Management
- Issue Management
- Problem Solving
- Project Management
- Change Management
- Policies, Procedures, and Guidelines Management
- Process Management
- Process Performance Measurement
- Written Communications
- Active Listening
- Drives Engagement
- Prioritization
- Process Design
- Process Mapping
Posted 2025-09-19
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