Product Manager, Retail & E-commerce

At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. 

We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.

Role: Product Manager, Retail & E-commerce

Overview:

We are looking for an experienced and results-oriented Product Manager to own the strategy, roadmap, and execution of our core e-commerce platform and omnichannel retail experiences. This role will be the critical link between the digital customer journey and our physical retail operations, driving conversion, customer lifetime value (CLV), and operational efficiency across all touchpoints.

Key Responsibilities:

Product Strategy & Vision

• Define and champion a clear product vision and strategy for the e-commerce platform (website, mobile, and in-store technology) that aligns with overall company revenue and brand objectives.
• Conduct market research, competitive analysis, and synthesize customer data (quantitative and qualitative) to identify high-impact opportunities for product innovation and optimization within the retail landscape.
• Own the product lifecycle from ideation through development, launch, and post-launch optimization using agile methodologies.

E-commerce & Conversion Optimization

• Oversee the entire digital shopping funnel, focusing on optimizing key areas such as site search, navigation, Product Detail Pages (PDPs), cart, and checkout flow.
• Develop and execute a rigorous A/B testing and experimentation roadmap to drive measurable improvements in key performance indicators (KPIs) like conversion rate, average order value (AOV), and cart abandonment rate.
• Manage integrations with critical e-commerce back-end systems (e.g., payment gateways, inventory management systems, order management systems).

Omnichannel & Retail Experience

• Lead the development of omnichannel features that seamlessly connect the online and physical retail worlds (e.g., Buy Online Pick Up In Store - BOPIS, Ship from Store, Unified Customer Profiles).
• Collaborate with retail operations and store teams to identify technology needs that enhance the in-store customer and associate experience.
• Ensure product launches and promotions are coordinated across digital and physical channels for a cohesive customer experience.

AI Vision and Strategy (New) – Good to have

• Drive AI-Powered Personalization: Define and own the roadmap for AI/ML-driven features, including personalized product recommendations, dynamic pricing, and hyper-segmentation for marketing and on-site experiences.
• Enhance Search and Discovery: Implement and optimize Natural Language Processing (NLP) models to improve site search relevance, visual search capabilities, and conversational commerce experiences (chatbots).
• Forecast and Optimize: Utilize predictive analytics for demand forecasting, inventory optimization, and identifying potential supply chain bottlenecks, translating these insights into actionable product features.

Cross-Functional Execution

• Serve as the primary liaison between Engineering, UX/UI Design, Marketing, Analytics, and Retail Operations teams.
• Write clear, concise user stories, acceptance criteria, and product requirements for development teams.
• Manage and prioritize the product backlog based on business value, technical feasibility, and customer impact.

• 10+ years of progressive experience in Product Management, with a minimum of 3 years directly managing e-commerce or digital retail products.
• Proven track record of defining and launching successful, customer-facing features that drove significant revenue and/or conversion rate improvements.
• Deep understanding of the entire e-commerce technology stack and fluency in digital retail KPIs (e.g., traffic, conversion, AOV, bounce rate, return rate).
• Demonstrated experience working with AI/ML teams to launch data-intensive products, particularly in personalization or recommendation engines.
• Experience with Agile development methodologies (Scrum/Kanban) and product management tools (e.g., Jira, Asana, Productboard).
• Strong analytical skills and experience working with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to make data-driven decisions.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
• (Preferred) Experience with specific e-commerce platforms like Shopify Plus, Salesforce Commerce Cloud, or Magento.
• Bachelor's degree in Business, Computer Science, or a related field; MBA or equivalent is a plus.