Customer Operations/Sales Assistant

Job Title : Customer Operations / Sales Assistant

Location : Canton, MA



Type : Contract to Hire

Compensation : $22 to $25/Hour

Contractor Work Model : Onsite, hybrid potential

CUSTOMER OPERATIONS/SALES ASSISTANT

SUMMARY


Will support the Customer Operations team with pre-project start activities and data clean-up in Salesforce. This role will help ensure accuracy and completeness of project information prior to order processing.



RESPONSIBILITIES

• Review and update Salesforce project records to confirm all required information is complete and accurate.
• Identify and follow up on missing or outdated data from sales, such as:
• Missing discount percentages or credit splits
• Outdated or inconsistent pricing details
• Incomplete NOA (Notice of Award) documentation
• Missing internal notes or attachments
• Information on Freight Quotes, Warranty Fees, and Sales Tax Exemptions
• Vendor Quotes (including tapered quotes and specialty items)
• Communicate with sales to obtain or clarify missing information.
• Track and document progress to ensure all required project fields and documents are complete prior to order initiation.
• Track and report on trends related to missing or incomplete project information, including identifying sales representatives or regions with recurring data issues.
• Assist with other administrative and data-related tasks as needed to support the Customer Operations team.

QUALIFICATIONS

• 1–3 years of recent, relevant experience; strong attention to detail and organizational skills.
• Experience with Salesforce or similar CRM/data systems preferred.
• Effective written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and Outlook.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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