It support technician - on - site

Location: Boston, MA
Company: Lowtouch.ai

About the Role

Lowtouch.ai is seeking a hands-on IT Support Technician to provide on-site support for our office in Boston, MA. Our server and development infrastructure, including GPU-based servers and devkits, is managed remotely via SSH and BMC. This role focuses on on-site physical hardware support when issues require hands-on intervention, ensuring prompt resolution to support our global team, including our India-based engineers.

Key Responsibilities

• Provide on-site support at our Boston office for hardware-level issues, such as power supply, cabling, or network connectivity problems.
• Perform basic troubleshooting and execute hardware component replacements/swaps as directed by our remote engineering team.
• Ensure proper physical setup, cabling, and connectivity of servers and devkits.
• Act as the remote team’s hands on the ground for physical IT tasks.
• Respond to hardware issues by arriving at the Boston office within 1-2 hours of notification to assist in resolving issues, ensuring alignment with our global team’s operational needs.

Requirements

• Basic knowledge of server hardware, networking, and troubleshooting.
• Ability to follow detailed, step-by-step instructions provided by the remote IT/engineering team.
• Comfortable handling physical IT equipment (e.g., racking, cables, power supplies).
• Strong communication skills to coordinate effectively with remote engineers, including our India-based team.
• Ability to reach the Boston office within 1-2 hours when a hardware issue arises, per our Service Level Agreement (SLA).
• Prior experience in IT support or as a hardware technician is preferred but not required.

Work Arrangement

• Part-time, on-call position—no daily office presence required.
• On-site visits to the Boston office only when physical hardware issues arise, with a commitment to arrive within 1-2 hours to meet SLA requirements.
• Flexible schedule, ideal for those seeking supplemental IT work.

How to Apply

If you’re a proactive problem-solver with a knack for hands-on IT tasks and can meet our SLA commitment of reaching the Boston office within 1-2 hours, we’d love to hear from you! Please send your resume and a brief cover letter to [email protected] with the subject line “IT Support Technician Application.”

Lowtouch.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: $24.13 - $29.06 per hour

Expected hours: 4 per week

Work Location: In person