Procedure Scheduler- Randolph Road Office

JOB TITLE:Procedure Scheduler

GENERAL SUMMARY OF POSITION: This position schedules patients for procedure appointments and obtains precertification for procedures as indicated by the insurance company.

SUPERVISION RECEIVED:Reports to the Office Manager/Operations Manager

SUPERVISION EXERCISED:None

ESSENTIAL FUNCTIONS:

1. Coordinates patient procedure appointments per next available time slot in-office or hospital.
2. Verify Benefits if needed.
3. Cancel and/or reschedule procedures as requested by patients/doctors and advise appropriate staff and physicians of changes in schedule.
4. Obtain insurance precertifications, authorizations, and referrals on all needed procedures and hospital visits.
5. Post authorization and referrals into the computer system.
6. Assist staff with general questions regarding precert and authorizations.
7. Review schedules as needed ensuring no holes in physician schedules.
8. Must possess ability to work independently.
9. Identifies and resolves work problems to ensure quality patient service.
10. Prepare and mail procedure care packets.
11. Participates in staff educational activities as required.
12. Ensures that office supplies and equipment are maintained appropriately.
13. Attends required meetings as requested.
14. Other general office duties as assigned by Office Manager or Operations Manager.

EDUCATION:High School Diploma

EXPERIENCE: Minimum one (1) year procedure/surgery scheduling experience with a large medical practice. Clinical assistant experience will be considered if scheduling was one of the assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

1. Good verbal and written communication skills.
2. Good telephone skills.
3. Good computer skills.
4. Good medical terminology skills.
5. Ability to establish priorities and meet deadlines.
6. Must demonstrate initiative and problem solving skills.
7. Knowledge of computer systems, programs, applications.
8. Knowledge of medical terminology.
9. Knowledge of patient account policies and practices of the clinic.
10. Knowledge of organizations’ policies and procedures.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or belligerent people.

PHYSICAL/MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be sitting 6-8 hours a day. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment.

FLSA DESIGNATION: Non-Exempt

This description is intended to provide only basic guidelines for meeting job requirements Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Charlotte Gastroenterology and Hepatology P.L.L.C. is an equal opportunity employer.