OVM Backlog Support
Job Description
Job Description
The Office of Vehicle Management (OVM) is seeking a skilled administrative professional for a full-time (37.5 hours per week), one-month assignment. The assignment location is fully onsite, at One Ashburton Place, Boston MA 02108. Hybrid arrangements are NOT approved for this assignment. The onsite hours will include a half-hour without tasks, for an (unpaid) lunch.
The employee will join a busy fleet management team at a state government agency, and will perform tasks related to correspondence processing and customer service. The goals of the assignment are to 1) eliminate, or quite significantly reduce, the department backlog of correspondence related to recall notifications, and 2) process complaints about drivers of state vehicles received from constituents.
The employee will organize stacks of paper recall notices. Each notice will be scanned, logged and sent to the appropriate agency, with reference to a contact list that will be provided. The employee will use a fleet management database to identify the correct recipient agency by pulling the record that matches the Vehicle Identification Number (VIN) on the recall notice. Process constituent complaints
All vehicles leased by OVM to other state agencies have a bumper sticker that says, How am I driving, with a number to call if inappropriate actions are observed. The employee will retrieve any voice messages that have been received at that number. The employee will contact the caller to confirm receipt of the message, and the details of the inappropriate action. The complaint will be summarized in an email that will be sent to the agency that is operating the vehicle, so that the agency can begin an investigation. The employee will use the fleet management database to identify the agency by pulling the record that matches the reported license plate number. The employee will log all processed complaints. Requirements
Communication proficiency, verbal and written
Superior phone skills. Courtesy is essential, as the employee will be representing the Commonwealth. The employee should have a positive attitude, and desire to be helpful to constituents
Superior written communication, including the ability to draft clear summaries of messages left on voicemail, including any additional information received during follow-up conversations with the callers
Experience with the Microsoft suite, including Word, Excel, Outlook and Teams
Self-organizer, motivated, able to strategize an approach to processing a large backlog of recall notices
Recommended Jobs
Senior Software Engineer for Disruptive Architecture Industry Startup (C++/Unreal)
OUR MISSION Generate is a Boston-based MIT-spin off technology company with the mission to digitize one of the world’s largest and least digital industries: the 12-trillion-dollar Architecture, En…
Retail Yard Customer Service
Description: Retail Yard Customer Service Representative Type: Full-Time Reports To: Yard Manager / Store Manager Schedule: Saturdays required (with one day off during the week) + Sunda…
Love Strategies Sales Representative (High Ticket Closer)
Close with Purpose. Earn with Power. Transform Lives. We’re not just selling coaching—we’re changing women’s lives. As a rapidly growing love coaching company, we empower high-achieving women to…
Senior Control Software Engineer
Job Description Job Description About Commonwealth Fusion Systems: Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of resear…
Director, Credit Risk
Job Description Job Description Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it mean…
Hotel Security Officer
Hotel Security Officer Schedule: Full and Part time. Full-time: Sunday - Thursday, 10:00 PM – 6:00 AM Part-time: Friday & Saturday, 10:00 PM – 6:00 AM Shift: Overnight shift Location: …
Protective Security Officer Supervisor - AIS
Job Description Job Description Summary The Protective Security Officer (PSO) Supervisor is a position within the security and protective service field of work. The Protective Security Offi…
Associate Scientist, Cambridge, MA
Job Description Job Description Associate Scientist, Cambridge, MA Overview The Associate Scientist II will join a fast paced and interdisciplinary research and development team focused on…
Retail Part Time Key Holder
Job Description Job Description Job Title: Key Holder Department: Retail Reports To: Store Manager AGAINST ALL ODDS (AAO) is looking for friendly, energetic, self-motivated, ambitious in…
Director IT Architecture
POSITION SUMMARY : Reporting to the Sr. Director of IT Technology, we are seeking a polished, technical Director of IT Architecture who will be responsible for leading the overall IT architectu…