Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
We are seeking an organized, proactive, and detail-oriented Customer Service Rep. to join our team in providing excellent customer service. This position requires strong communication skills, the ability to multitask, and a passion for creating an efficient, lean and positive work environment. Job Responsibilities: - Answer incoming calls, emails, SMS, and inquiries from customers promptly and professionally.
- Schedule and coordinate service appointments based on technician availability and customer preferences.
- Provide accurate and clear information about repair processes, timelines, and costs.
- Address customer concerns and complaints, ensuring a positive resolution.
- Escalate complex issues to management or the appropriate department as needed.
- Maintain and update customer records, service orders, and appointment schedules in the system.
- Process warranty claims and verify parts availability when required.
- Coordinate with the dispatch team to optimize technicians' schedules and minimize downtime.
- Assist with general office tasks as needed, such as filing, organizing, and inventory tracking.
- Contribute to a positive and professional work environment by supporting colleagues and upholding company values. Qualifications: - Previous experience in Customer Service, preferably in a service-oriented industry.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Have strong soft skills and active listening skills.
- Are self-motivated and eager to learn and lead.
- Proficiency in Microsoft Office Suite (Word/Excel) and Google Workspace.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
- Experience with our program Service Desk (SD) by Rossware.
- Knowledge of the appliance repair industry and warranty coverage. Offered Benefits:
- Competitive Salary
- Health and dental insurance
- 401k with 3% company match
- Work-Life Balance
- No weekends or holidays
- Paid time off (PTO)
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