Visitor Access & Administrative Operations Coordinator

Job Description

Job Description

Salary:

Position: Visitor Access & Administrative Operations Coordinator (Contingent Upon Award)

Work Location: Hanscom AFB, MA

Work Schedule: Monday through Friday onsite (Regular Full-time)

Work authorization: United States (Required)

Position Summary

The Visitor Access & Administrative Operations Coordinator provides high-quality customer service and administrative support to the Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. This position serves as the first point of contact for clients, offering accurate information, directing inquiries, and supporting a variety of programs through data management, appointment coordination, and client communications. You must be able to work onsite at Hanscom Air Force Base.

Duties shall include, but are not limited to the following:

• Serve as the Visitor Access & Administrative Operations Coordinator by answering telephone calls, greeting visitors, determining the nature of visits, and directing clients to the appropriate M&FRC program staff.
• Raise awareness of M&FRC programs and services while managing front desk traffic.
• Schedule clients for M&FRC classes, workshops, and Transition Assistance Program (TAP) sessions; send email reminders in accordance with program manager instructions.
• Enter data into web-based systems including AFFIRST and DoD TAP, ensuring all required information is current and accurate.
• Maintain the appearance and organization of the front desk area, aligning chairs, restocking materials, and reporting inoperable equipment.
• Ensure all clients sign in and generate monthly client usage reports in a format directed by M&FRC management.
• Safeguard government equipment and materials; properly secure government facilities and assets at the end of each work period.

Position Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience required.
• Basic understanding of military structure, terminology, and support resources.
• Business casual attire is required while performing duties in person.
• Available to work Monday through Friday, 7:00 AM 4:00 PM.
• Impeccable customer service skills.
• Read, speak, and understand the English language fluently.
• Expertexperience using Microsoft Office Suite and Adobe tools and systems to include Excel, Project, Teams, SharePoint, Word, and PowerPoint.
• Must be eligible for a Common Access Card (CAC).
• Completion of initial and ongoing security training is required.
• Must meet client suitability.

Additional Information

• This job description is not exhaustive and may be supplemented with additional duties as required. In compliance with federal law, all new hires must verify identity and eligibility to work in the United States by completing the required employment eligibility verification form upon hire.

Pendleton Solutions, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NOTICE TO THIRD PARTY AGENCIES
Please note that PenSol does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, PenSol will not consider or agree to payment of any referral compensation or recruiter fee. Suppose a recruiter or agency submits a resume or candidate without a previously signed agreement. In that case, PenSol explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of PenSol.