Full-Time Keyholder - Newbury

Job Description

Job Description

Keyholder - Full-Time

Boston, MA - Newbury

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

We’re looking for a Keyholder who has experience on the sales floor and can quickly learn our policy and procedures. If you’re organized, proactive, and looking for a customer-oriented role, this might be the role for you!

• Act as Manager on Duty when ASM and SM are not present.

• Learn all operational procedures and assist with all customer-related inquiries on the floor

• Oversee opening and closing procedures for the store

• Effectively communicate Rothy’s brand story, values, and mission to our customers

• Support store leadership in communicating important updates to Retail Associates

• Assist in keeping the entry area, display area, and floor clean and tidy

• Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store

• Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes

• Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager)

• You have had 2+ years of Retail, Hospitality, or a customer-oriented experience

• You have a positive attitude and a relentless focus on making sure our customers are happy

• You love collaborating and working in a team environment

• Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays

• You are comfortable in a fast-paced, ever-changing environment

• You are an excellent communicator

• You are a careful listener that thinks on their feet and can provide solutions in a timely manner

• Comfortable working on your feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds

• 18 years of age or older

• Medical, dental and vision insurance

• 4 weeks of paid time off plus paid holidays and paid wellbeing leave

• 401(k) with employer match

• Flexible Spending Accounts

• Commuter benefits

• A product allowance (like the allowance you got as a kid only better)!

• Life insurance (for you and your family)

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