Director, Business Development

OTE: 180-220k!

The Director of Business Development  is a strategic sales leader responsible for driving growth through consultative partnerships with organizations seeking to transform their hospitality and dining operations—without outsourcing. Focused on the senior living and healthcare sectors, this role leads the full sales lifecycle, from outbound prospecting and executive engagement to proposal development, pricing strategy, and successful close.

With a deep understanding of self-operated food service models and the operational and cultural challenges facing providers, the Director serves as a trusted advisor to executive teams—positioning our advisory and program management services (IHS), quality assurance platform (CrossCheck), and culinary transformation support (QCS) as high-impact solutions to improve resident satisfaction, workforce engagement, operational performance, and financial outcomes.

The ideal candidate blends executive presence with a roll-up-your-sleeves mindset, capable of navigating long sales cycles, building relationships across decision-making levels, and translating complex needs into tailored solutions.

Key Responsibilities

1. Sales Strategy & Execution Develop and execute a go-to-market plan to grow market share in the senior living, healthcare, and corporate hospitality sectors through consultative, non-outsourced partnerships.
2. Pipeline Development & Outreach Identify and engage prospective clients through targeted outreach, networking, referrals, and national/regional conferences. Use data-informed prospecting strategies to expand the top of funnel.
3. Executive Engagement Lead high-level discovery conversations with CEOs, CFOs, and executive directors to uncover operational, culinary, and cultural challenges that align with our service offerings.
4. Solution Development & Proposals Collaborate with operations, culinary, and quality teams to create tailored solution frameworks, pricing strategies, and compelling proposals that reflect each client’s goals.
5. Contract Negotiation & Close Own the end-to-end sales process through to contract execution—ensuring value alignment, clear scope, and successful handoff to implementation teams.
6. Market & Competitive Intelligence Stay abreast of trends in hospitality, regulatory shifts, staffing, resident expectations, and competitor activity. Share insights to inform marketing strategy and service innovation.
7. Cross-Brand Collaboration Partner with the IHS, CrossCheck, and QCS leadership teams to align messaging and support integrated sales opportunities across the Phoenix3 Collective ecosystem.
8. CRM & Reporting Maintain accurate records of all sales activity, forecasts, contacts, and deal progression in HubSpot or relevant CRM platforms.

Preferred Experience & Qualifications

1. 7+ years of B2B sales or advisory experience in hospitality, contract dining, healthcare, or senior living
2. Proven track record of consultative selling and closing deals ranging from $50K to $500K+
3. Deep understanding of self-operated dining models, contract transitions, and hospitality-forward service design
4. Experience engaging executive stakeholders and navigating multi-tiered decision-making environments
5. Strong written and verbal communication skills with an ability to distill complexity into clarity
6. Familiarity with CRM platforms (HubSpot preferred) and sales performance tracking
7. Ability to travel up to 60% to client sites and industry events nationwide
8. Bachelor’s degree required; advanced degree or certifications in healthcare, hospitality, or business preferred