Service Manager - Remote if not local
Job Description
Job Description
This person will be responsible for all service functions, including ensuring that installations and service calls are completed correctly, on time, and on budget while providing customers the best possible experience.
- Serve as initial point of contact for customers with electrical and mechanical issues. Troubleshoot and solve over phone
- Ensure that each and every install or service visit is dealt with incredibly quickly with a MASSIVE sense of urgency
- Become the expert in the product line. Be a resource to the rest of the team
- Track and log open service calls – ensure all are followed up on, even if the customer is not coming back to you
- Properly and professionally document each and every service call or visit
- Understand that the only metric that counts is whether every customer feels that they and their machines have been properly serviced
- Maintain service schedule in a highly visible way
- Build relationships with suppliers to ensure that we get the support needed when we need it
- 65% or more travel to customers, especially to start
- Identify additional service resources to fill gaps – contract, full time, etc
- Assist with manuals, knowledge base, documentation, etc. Create process
Indicators of Success
- Customer satisfaction
- Time from customer call to resolution
- Maximizing customer visits while maintaining costs
- Every service visit is completely and accurately documented
- Service calls are fixed the first time
Desired Experience
- Food manufacturing field service – likely 5+ years; leadership position a bonus
- Coating / Frying / Thermal HIGHLY desired
- Managing some direct reports
- Self starter, ability to work remotely with minimal supervision
- Ability to firefight with MASSIVE sense of urgency but also able to install and follow process
- Grace under pressure, leader
- Local candidates preferred
Recommended Jobs
Building Maintenance Technician
Job Description Job Description Maintenance Technician at Boston Harbor Shipyard and Marina. Boston Harbor Shipyard and Marina, located in the historic Jeffreis Point neighborhood of East B…
ETL Developer Intern
About the Wellness Pet Company The Wellness Pet Company is on a mission to help the next generation of pet parents fulfill a shared life of wellbeing with their pets through a foundation of proven nu…
AI Regional Sales Executive
Job Description: Job Title: AI Regional Sales Executive - Mountain Territory Reports to: VP of National Sales Population Health FLSA Status: Exempt Job Summary The Regional Sales Executiv…
Head cook
Job Description Job Description The goal of this position is to implement a developmentally appropriate dietary and nutrition program for the Kennedy Center's Head Start, Extended Day, Toddler, P…
Wastewater Sampling Technician / Environmental Compliance Specialist
GD Resources LLC is seeking a qualified and MWRA-certified Wastewater Sampling Technician / Environmental Compliance Specialist to provide wastewater discharge sampling and reporting services for th…
Seafood Supervisor (#605）
We are seeking a Seafood Dept Supervisor！ 99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Orego…
Strategic Solutions Engineer
Job Description Job Description The Strategic Solutions Engineer is a cross-functional bridge that aligns Sales, Implementations, and Account Management to maximize customer success. The Strategi…
Staffing Account Manager
Job Description Job Description Position Summary The Sales Representative is responsible for generating new business opportunities, developing client relationships, and growing revenue for the…
Physical Therapist
Physical Therapist (PT) Brighton, Massachusetts We’re hiring a Physical Therapist in Brighton, Massachusetts who wants a predictable schedule, strong pay, and the opportunity to help older adult…
Administrative Director, RN ED
Administrative Director, RN ED Full-Time East Boston, MA The Emergency Department Administrative Director oversees, with the Emergency Department Medical Director, the daily operations of …