Patient Support Technician

Job Description

Job Description

Who We Are:

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error.

The Role:

We are seeking a dedicated and patient-oriented RxLink Patient Support Representative to join our team. In this role, you will be responsible for answering patient inquiries regarding the RxLink medication affordability program phone and email. You will assist patients with understanding how the program and discounts work, troubleshooting issues with use of the card and our portal, and providing general information on how to save on prescription medications. The ideal candidate will be empathetic, detail-oriented, and possess excellent communication skills.

What you'll do:

• Respond to patient inquiries via phone, email, and other communication channels regarding the RxLink medication affordability program

• Explain how the discount offers work, including savings options, eligibility, and how to use it at participating pharmacies

• Explain how manufacturer provided offers work, including which patients are eligible and any restrictions on offer usage

• Assist patients with troubleshooting issues such as card usage problems or gaining access to our portal

• Research optimal ways to save for patients who are challenged in using our SMS offers or portal, taking into account their unique situations including insurance

• Provide accurate and up-to-date information on participating pharmacies and available discounts

• Offer clear and concise explanations of any promotional offers or terms associated with the discount card

• Help patients understand how to maximize their savings when using the card for prescription medications and the implications of using the card in relation to their existing insurance

• Document patient interactions, maintain accurate records, and track follow-up actions as necessary

• Escalate more complex issues to higher-level support or management when appropriate

• Continuously improve knowledge of pharmacy discounts, the pharmacy industry, and our services to better serve patients

• Continuously improve knowledge of RxLink offerings, including becoming quickly acclimated with the details and implications for patients of any new offerings or features

• Provide exceptional patient service, demonstrating patience, professionalism, and empathy in all communications

What you'll bring:

• High school diploma or equivalent (Bachelor's degree preferred)

• Previous experience in patient service, particularly in healthcare or pharmacy-related roles, is a plus

• Strong communication skills, both verbal and written

• Ability to explain complex information in an easy-to-understand manner

• Proficiency in using computer systems, email, and phone systems

• Knowledge of pharmacy terminology and discount card programs is beneficial but not required

• Strong problem-solving skills and the ability to handle patient concerns with empathy and professionalism

• Ability to work independently, manage time effectively, and meet performance goals

• A positive, friendly attitude and a commitment to delivering excellent patient service

Benefits & Perks:

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)

💰401(k) company match

💸One-time workspace reimbursement to help you optimize your remote workspace

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation Range: $75K - $82K