Epicor Business Systems Administrator II

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Paid time off
• Profit sharing

The Business Systems administrator II will support the Installing and configuring software, and monitoring system performance and troubleshooting issues enterprise-wide business systems and analytic software solutions. This role will provide direct end user and support for problems/questions, develop and document a plan of action, prepare test data and perform testing activities and escalate issues as required. The position involves multiple, daily interactions with associates from various departments, managing work from a ticketing system and being a responsible, credible source of assistance to professional staff.

Responsibilities

• Works with functional associates on issues and projects with discussions lead by a Director of Business Systems or a member of management.
• Provide first-line support for a wide variety of trouble tickets related to Deployed software/hardware/peripherals. Respond either in-person, with remote control, or by driving to our local sites.
• Identify opportunities that can improve efficiency of business processes.
• Document the cause, effect, and resolution to production issues.
• Completes unit/functional testing to ensure total functionality is in place. Creates and executes test plans/activities to obtain end user approval.
• Set up and manage accounts and Ensure security through access controls.
• Monitor performance and maintain systems according to requirements.
• Coordinate, participate application development for multiple projects.
• Assist in troubleshooting software application issues.
• Assist network administrator with application installation and testing.
• Work with employees to support the development of analyses, dashboards, reports, and ad hoc queries.
• Provides assistance and advice to business users in the effective use of applications and information technology.
• Provide minor programming for in-house IT projects and implementing new releases and software upgrades.
• Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
• Responsible for and participating in the data backup process and disaster recovery planning.

Qualifications

• 1-3 years of related experience in a similar.
• Experience with SAAS software administration.
• Proficiency with MS Office software.
• Epicor/Kinetic Experience is a must.
• Analytical and problem solving.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing.
• Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing.
• Willingness to work outside of normal business hours in support of system maintenance, system deployments, and resolution of production.
• A results-oriented individual who thrives in a fast-paced environment with multiple project assignments and has the ability to multitask and effectively manage competing.
• Quick learner with an outstanding work.
• Communicate effectively with co-workers, quality assurance staff, system users, documentation staff and management.
• Excellent English oral and written communication.
• Post-secondary degree in computer science or related field or a combination of related experience and related experience and education.