Program Coordinator

Job Description

Job Description

Position: Program Coordinator
Department: Clinical
Reports to: Clinical Supervisor or other Clinical Lead
Position Classification: Non-Exempt

Position Overview:
New England Medical Group provides integrative health care and wellness services for addictive disorders. Our holistic approach seeks to bridge the gaps in services for people seeking medical and therapeutic support for life in recovery. We are currently seeking experienced candidates to be the first point of contact for our patients on the phone and in-person, to help ensure efficient workflow for providers, and manage general office administration at our substance abuse/addiction treatment facility at our Norwell, MA location.

Competencies:

• Customer Service: Demonstrates concern for meeting internal and external patients’ needs in a manner that provides satisfaction for the patients within the resources that can be made available.
• Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Integrity: Upholds personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs, and abilities of individuals.
• Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships, and establish a reliable track record.

Specific Responsibilities:

• Facilitate incoming and outgoing communication regarding patients.
• Greet and establish positive rapport with all patients, visitors, and collaterals.
• Record patient and visitor check-ins and Covid-19 symptom screening.
• Outreach to patients to support group attendance and reminders.
• Help to coordinate and encourage adherence to schedules and treatment times.
• Provide informative material for patients.
• Conduct pre-screens and admissions process with incoming patients.
• Generate, maintain, and communicate daily census/patient tracking.

• Organize and facilitate ordering of office supplies and daily meals.
• Arrange cleaning staff and emergency maintenance services as necessary.
• Manage cleaning/disinfecting routines and schedules.
• Comply with current healthcare regulations, policies, and high ethical standards.
• Complete all other tasks as assigned by Directors or Partners.

Minimum Qualifications:

• Experience with KIPU or other Electronic Medical Records (preferred).
• Ability to handle medical record information discreetly.
• Experience in Mental Health or Addiction services.
• Excellent organizational and time-management skills.
• Responsible, caring customer service orientation.
• Understanding of diverse cultures and gender-specific issues and the ability to incorporate the needs of gender and culturally diverse groups into the organization.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands:
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.