NEW Call Center Representative

TempWorks Account
Boston, MA

Job Description

Job Description

We are looking for an energetic and personable Call Center Representative to join our growing customer support team. This role involves answering inbound calls, resolving customer issues, and documenting interactions with accuracy and empathy.

Key Responsibilities:

  • Handle inbound customer inquiries via phone in a timely and courteous manner
  • Troubleshoot issues and provide accurate information or solutions
  • Escalate complex cases to supervisors or technical support teams
  • Log all interactions in CRM and maintain detailed case records
  • Meet daily call volume and customer satisfaction KPIs
  • Stay informed on company products, services, and procedures

Qualifications:

  • High school diploma or equivalent
  • 1–2 years of call center or customer service experience
  • Excellent phone etiquette and communication skills
  • Familiarity with CRM systems (e.g., Zendesk, Salesforce)
  • Ability to remain calm under pressure and multitask effectively

By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".
Posted 2026-04-16

Recommended Jobs

Business Associate

Careerscape
Massachusetts

Careerscape is supporting a client opening for a Remote Entry-Level Business Associate. This role focuses on supporting business operations, coordinating projects, maintaining reporting processes, an…

View Details
Posted 2026-06-22

Dog Walkers & Pet Sitters needed in Downtown Boston

BOS Pets
Boston, MA

Job Description Job Description The Greater Boston Fetch! Pet Care is interviewing pet sitters & dog walkers for: Downtown Boston * Brookline * Haverhill Applicants must live within a 5 mil…

View Details
Posted 2026-05-14

Urologist

Cambridge Health Alliance
Somerville, MA

Requisition Number: CHAP-1851-7 Cambridge Health Alliance (CHA), is a nationally recognized, award-winning public healthcare system that provides high quality primary, specialty and emergency care …

View Details
Posted 2026-05-24

Maintenance Mechanic - 3rd Shift

Cedars Mediterranean Foods
Haverhill, MA

Job Description Job Description 3rd Shift Maintenance Mechanic The Maintenance Mechanic ensures optimal operation of the facility’s mechanical and electrical equipment by: completing preventati…

View Details
Posted 2026-07-17

Customer Success Manager

Gryphon AI
Boston, MA

Job Description Job Description Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, an enhanced customer experience, and essential risk …

View Details
Posted 2026-07-23

Protective Services Case Aide

Central Boston Elder Services Inc
Roxbury, MA

Job Description Job Description POSITION SUMMARY: The Protective Services Case Aide works under the supervision of the Protective Services Trainer/Supervisor. He/she will support the daily a…

View Details
Posted 2026-07-05

MDS Coordinator

Marlborough Hills Rehabilitation & Health Care Center
Marlborough, MA

Job Description Job Description RN MDS Coordinator at Marlborough Hills Rehabilitation & Health Care Center, an 186-bed skilled nursing facility in Marlborough As the RN MDS Coordinator, you …

View Details
Posted 2026-07-16

Solutions Architect

Synex Talent
Northborough, MA

Description Synex Talent is on the lookout for a Solutions Architect to join our innovative Engineering/Technology team. This full-time, remote position offers a fantastic opportunity to contribut…

View Details
Posted 2026-06-13

Esthetician

Restore Hyper Wellness
Hingham, MA

We are looking for part time estheticians at our studio at Derby Street Shops in Hingham Massachusetts.  Restore Hyper Wellness offers Marini and Hydropeptide products, and a variety of skin health…

View Details
Posted 2026-06-22

Inside Sales

Granite Group
Great Barrington, MA

Job Description Job Description Inside Sales- As an Inside Sales Representative at The Granite Group, you’ll be the go-to person to help customers find the right product for their project. You’…

View Details
Posted 2026-06-24