Service Advisor

Job Description

Job Description

Job Summary

Bedard Bros Auto Sales is seeking a knowledgeable and experienced Service Advisor/Consultant to join our team in Cheshire, Massachusetts. The ideal candidate will be a customer service superstar with a passion for the automotive industry.

Compensation & Benefits

This is a full-time role, and our Service Advisor/Consultant will receive a base salary starting at $15 per hour, paid weekly. Commission for achieving sales targets.

Responsibilities

• Greet customers warmly and explain services in a friendly manner
• Diagnose customer needs and build customer relationships
• Accurately complete the service write up and appropriately document customer repair authorization
• Present customers their vehicles service needs and discuss all shop repair and maintenance options
• Provide estimates associated with customer requested services
• Follow up with customers on repair and maintenance progress
• Record completed service and other sales transactions
• Resolve customer complaints as needed
• Develop and maintain strong customer relationships

Requirements

• High school diploma or equivalent
• Previous experience in a service-oriented industry
• Knowledge of the automotive industry
• Ability to establish credibility with customers and technicians
• Ability to multi-task and manage time effectively
• A passion for customer service
• Problem solving skills
• Superior organizational and communication skills

EEOC Statement

Bedard Bros Auto Sales is an Equal Opportunity Employer (EOE). We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status and will not discriminate against applicants or employees on the basis of any protected characteristics.