Back to Jobs

Customer Service Lead

Raymour & Flanigan Furniture and Mattresses
Somerville, MA
Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What You'll Do

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You Is

  • Consistently to provide genuine, friendly, personable, and professional service.
  • Effective communication, interpersonal, and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Liaison between senior leadership and team members.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.   

We can't wait to get to know you!  

For a more detailed look into this role click here

or copy and paste the following link if using a mobile device

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Posted 2025-10-24

Recommended Jobs

Surgical Technician - Operating Room

Cambridge Health Alliance
Cambridge, MA

Requisition Number: 7803 Location: CHA Cambridge Hospital  Work Days: 4 10 hour day/evening   Category: Clinical Support   Department: OR Cambridge  Job Type: Full time   Work Shift: Day / E…

View Details
Posted 2025-08-07

PRO SHOP Clerk

Wentworth Hills Country Club
Marlborough, MA

Job Description Job Description Pro Shop Attendant Must be familiar with the game of golf and have experience operating a POS computer system. Customer Friendly and Outgoing with the abilit…

View Details
Posted 2025-08-31

ASSISTANT DIRECTOR, GRADUATE PROGRAM FOR NEUROSCIENCE

Boston University
Boston, MA

Position Description The Graduate Program for Neuroscience (GPN) is a university-wide initiative that brings together faculty and students from nine departments across four schools at Boston Universi…

View Details
Posted 2025-10-20

Software Design Quality Engineer

Philips
Cambridge, MA

JOB DESCRIPTION Job Title Software Design Quality Engineer Job Description Sr. Software Design Assurance Engineer In this role you Will support New Product Development and Sus…

View Details
Posted 2025-10-24

Painter

Manufacturing Inc
Worcester, MA

We're seeking a skilled and reliable entry level  Painter to join our team. This role is available for both 1st and 2nd shifts and involves applying paint, varnish, and other finishes to various su…

View Details
Posted 2025-09-24

Machine Learning Engineer (I, II, Senior)

Ikigai Labs
Cambridge, MA

Company Description  The Ikigai platform unlocks the power of generative AI for tabular data. We enable business users to connect disparate data, leverage no-code AI/ML, and build enterprise-wide A…

View Details
Posted 2025-10-07

Team Lead Network Infrastructure Group

Boston Medical Center
Quincy, MA

POSITION SUMMARY : Responsible for managing the day-to-day operations of the Network Infrastructure Group, managing direct employees and consultants. Specific duties include: planning, coordina…

View Details
Posted 2025-09-30