Branch Supervisor

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Position Summary

The Branch Supervisor demonstrates a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening and accurate and efficient processing of customer data. Builds customer relationships through knowledge and understanding of Bank products and services. Adheres to established Bank policies and procedures.

Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for branch opening/closing, managing the branch in the absence of the Assistant Branch Manager and/or Branch Manager. Guardian of keys, combo and alarm codes.
• Greets and welcomes customers in a courteous and professional manner.

• Identifies the financial needs of each customer served.
• Recommends appropriate solutions to meet customer needs and provides excellent customer service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific customer needs such as wealth management, mortgages, commercial lending, etc.
• Achieves all assigned customer service and sales goals
• Completes all customer requests including, but not limited to, account openings and account maintenance.
• Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc.
• Maintains and balances cash drawers and reconciling discrepancies.
• Complies with Bank operations and security procedures by participating in all dual-control functions and auditing other Retail team's currency, and assisting in certification of proof.
• Participates in the branch's operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc.
• Develops and deepens customer relationships by taking ownership to resolve customer issues efficiently.
• Enhances knowledge of the Bank's products and services to promote opportunities to introduce the customer to all options available.
• Follows all bank security and compliance policies and procedures.
• Assists with supervision and training of other Retail team members.

Experience

• High school diploma or equivalent. College degree preferred.
• 3-5 years of banking experience.
• Exceptional customer service skills.
• Strong computer and math skills.
• Strong communication, interpersonal, and sales skills.
• Ability to maintain high level of confidentiality.
• Ability to be detail oriented, efficient, and produce accurate work.
• High level of accountability, growth mindset, and teamwork/collaboration.
• Must be able to work rotating schedule of Monday through Saturday.

Supervisory Responsibilities

Number of employees supervised: Number of employees may vary per branch location.

Title(s) of employees supervised: Personal Bankers, Senior Tellers, and Tellers

The Village Bank is an Equal Opportunity Employer The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.

Core Competencies

Village Banker - Provides the Village Bank experience and delivers on the Preferred Banking Pledge by extending exceptional service to both external and internal customers. Is a respectful, cooperative, and supportive team member. Supports the Bank's overall initiatives in the community through active involvement and participation.

Communication - Uses effective, clear communication and active listening skills with internal/external customers. Shares timely and accurate information to the relevant audience, including appropriate follow-up. Uses a professional tone both orally and in written communications. Respectful of the views and opinions of others.

Problem Solving - Identifies problems and considers contributing factors. Seeks and considers input from others. Recommends alternatives. Exhibits good judgment in decision-making. Implements a timely solution as appropriate.

Initiative - Proactively looks for ways to add value to the customer experience. Makes suggestions for process improvement and workflow efficiency. Takes action when appropriate. Seeks new opportunities to increase job skills and knowledge.

Risk Management - Adheres to and administers BSA, OFAC, anti-money laundering, CIP and security policies and procedures in order to limit risk and exposure to the Bank and its customers. Complies with all Bank policies and government regulations. Performs well in audits, as applicable.

Dependability - Consistently produces a great quality work product. Is accurate and timely. Meets established deadlines. Maintains a positive attendance record by being punctual and reliable.

Management/Leadership (if applicable) - Establishes respect and trust of the staff; exemplifies the behaviors of a Village Banker and shares the Bank's values to inspire the team to work towards the Bank's mission, goals and objectives; defines and delegates responsibilities; creates a motivating team environment; provides consistent feedback via one-on-one and/or team meetings; mentors, coaches, recognizes and rewards employee performance; offers opportunity and develops employees to meet their full potential.

Physical Requirements

The employee must occasionally lift and/or move up to 50 pounds.

Security and Conduct

All employees are to follow prescribed security procedures, policies and banking regulations to ensure strict compliance with all regulations, the safety and well-being of the bank and its employees. In addition, adherence to the BSA policies and procedures designated to the position and the ability to recognize and appropriately report suspicious activity to the BSA Officer are an important component of each job. Any information acquired through the business of the bank is to be treated as strictly confidential information not to be improperly divulged to unauthorized individuals. The Bank's objective is to provide customers and the communities we serve with high quality personalized service, innovative products and sound financial assistance, creating challenging career opportunities for our employees and a work environment that encourages their input and continued development. We maintain a professional atmosphere for our customers as well as for our employees and expect all employees to adhere to the code of ethics and dress code at all times. It is the policy of the Bank that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence. Overall compliance with the Bank's policies, security and codes of conduct are equally important in meeting overall performance objectives of the position.

Disclaimer

This is intended to describe the general nature and level of the work being performed by employees in this position. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. Managers may, at their discretion, assign or reassign duties and responsibilities to this job at any time.