Assistant Dispensary Manager (Brockton)

Assistant Dispensary Manager (Brockton) Location Brockton, MA : Taking care of our people and doing what's right for the business are complimentary imperatives at TILT Holdings Inc. (“TILT”). We are passionate about sustaining a business environment that is welcoming, respectful, equitable, and inclusive for a diverse range of people.

Our Operations Division, also referred to as Commonwealth Alternative Care is a market leader in the cultivation, processing, production, distribution, and sale of a wide variety of cannabis products. We currently operate two dispensaries in Taunton and Brockton, MA, and have a license to operate one more in Cambridge, MA. In addition, through distribution arrangements, we have placed our products and those of hundreds of strategic partners, into 50% of the dispensaries in MA.

The Assistant Dispensary Manager will support the Dispensary Manager in all aspects of dispensary operations. This includes coaching and developing the staff and providing leadership that will ensure the company's mission is delivered to every customer. As leaders, they represent the company and must be strong role models by assisting in brand presentation, developing new talent, and driving results. The Assistant Dispensary Manager must be able to maintain and operate the store on their own, as they will act as the Store Manager when the Dispensary Manager is not available.

Responsibilities:

• Provide department leadership to ensure all operations are functioning with integrity and in the most cost-efficient, compassionate, and compliant manner.
• Communication the details of daily operations to the Dispensary Manager.

• Stay informed and knowledgeable about state and local laws, regulations, and industry news.
• Implement and oversee security, reporting, and cash management procedures related to opening and closing of the dispensary.
• Partner with the Dispensary Manager to provide customer complaint resolution.
• Analyze core metrics to better understand store performance to meet and exceed goals.
• Ensure that established SOPs and work procedures are properly documented and are followed to maximize workflow.

• Maintain the set inventory levels based on budgets & demand.
• Utilize customer and staff feedback to implement changes that will improve customer service and employee morale.
• View sales reports and communicate with the team to identify sales trends and potential stock requirements.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• Work closely with associates to ensure that all policies and procedures are understood and followed.

• Provide aid to employees through course correction, coaching and training, and task assignment.
• Participate in the recruiting, selection, training, development, and success of employees.
• Perform daily observations of staff, providing both positive and constructive feedback.
• Ensure the dispensary is compliant with all local, state, and federal regulations.
• Record all sales and inventory transactions accurately and in accordance with state and local laws and regulations.

• Maintain expired/damaged product logs and send the waste product back to the grow as necessary.
• Assist with inventory reconciliations daily, weekly, monthly, and yearly.
• Create schedules to comply with established labor control policies and meet customer demand.

Key Competencies:

• Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understand the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from various angles, taking in multiple inputs and arriving at reasonable business decisions.
• Leadership:
  • Lead: Able to inspire others through words and actions to achieve a common goal and meet or exceed targeted business results.
  • Manage: Able to get specific tasks done through others and meet or exceed targeted business results.
  • Coach & Develop: Able to observe the job performance and conduct of an employee, identify the employee's strengths and areas for improvement, and formulate approaches to enhance the employee's output, job satisfaction, and commitment to the Company.
• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports executing the Company core values.

Requirements:

• High School Diploma/GED required (Bachelor's degree preferred).
• 2+ years of experience in a management role.
• 3+ years of experience in a retail/customer service environment.
• Proficiency in computer usage including Office email, online conferencing, and more.
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure.

• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.
• Strong time management and organization skills.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate and present ideas clearly.
• Ability to maintain confidentiality, full reliability, and honesty.

• All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights, and weekends to meet fluctuating business demands based on the needs of the individual department.

Working Conditions/Physical Demands:

• Able to sit or stand for extended periods, and kneel, stoop, bend, and twist in tight areas.

• Able to lift up to 50 pounds
• Repetitive use of hands for all functions
• Willingness to work in windowless laboratories and enclosed rooms

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

TILT is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

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