Practice Manager/Business Operations

Practice Manager – Medical Aesthetics & Wellness

Location: Plymouth, MA

Employment Type: Full-Time Compensation: Competitive base salary + performance bonuses (DOE)

Reports To: Practice Owner

About Us

We are a high-growth, (patient-centric) luxury medical aesthetics practice known for advanced treatments, evidence-based protocols, and an exceptional client experience.

At Fresh Medical Aesthetics , we pride ourselves not only on delivering exceptional aesthetic care, but on fostering a warm, supportive, family-like environment for both our team and our clients.

(As our Practice Manager, you will play a pivotal role in nurturing this culture every single day.)

We are looking for a practice manager to lead our team, elevate operations, and drive consistent growth. The ideal candidate must be highly organized, proactive, and experienced in managing the operations of a busy medical aesthetics practice. Maintaining our welcoming, connected, and uplifting atmosphere is essential to who we are. Our team thrives on collaboration, mutual respect, and open communication, and our clients consistently return because they feel like they’re part of the Fresh family.

The ideal candidate will lead with empathy, positivity, and professionalism, ensuring our staff feels supported and our clients experience the same friendly, comforting vibe that defines Fresh. Protecting and enhancing this culture will be one of the most important responsibilities of the role.

Role Overview

The Practice Manager oversees all day-to-day clinical and administrative operations to ensure the practice runs smoothly, profitably, and aligned with our values. This includes staff leadership, KPI management, workflow optimization, training, patient experience, compliance, and business development. If you love building strong teams, implementing structure, coaching for performance, and creating order from chaos—this role is for you.

Key Responsibilities

Leadership & Culture

• Lead, mentor, and develop both clinical and administrative teams.
• Model a positive, professional, no-drama culture focused on accountability, communication, and excellence.
• Conduct weekly team huddles, monthly 1:1s, and ongoing coaching.
• Support hiring, onboarding, training, and staff retention efforts.

Operational Management & Managing Financial Performance

• Oversee daily operations of the practice, ensuring efficiency, seamless patient flow, and high-quality care.
• Maintain and enforce SOPs, treatment protocols, safety standards, and brand guidelines.
• Implement and optimize systems for improved efficiency and client satisfaction.
• Oversee inventory, supply ordering, vendor coordination, equipment maintenance, and IT systems as needed.
• Track and manage key metrics: revenue, rebooking, retail sales, memberships, provider utilization, conversion rates, and profitability, and report to owner weekly
• Assist with budgeting, forecasting, revenue tracking, cost control, and inventory management.
• Analyze performance weekly, report insights to ownership regarding performance and growth opportunities, and implement action plans when targets are not met.
• Ensure full compliance with OSHA, HIPAA, state medical board regulations, and internal policies.

· Oversee chart audits, documentation standards, and treatment quality checks.

· Maintain accurate and efficient inventory management across injectables, retail, and supplies.

Patient Experience & Growth

• Elevate the patient journey from inquiry to checkout, to follow-up, ensuring a luxury, personalized experience.
• Address client concerns or service issues promptly and professionally.
• Support team training in scripts, treatment plan presentation, and membership sales.
• Collaborate with the owner and marketing team on campaigns, events, promotions, and community outreach.
• Support providers and front desk teams in driving rebooking, referrals, and patient retention.
• Champion new service rollouts and implement effective sales strategies.

Qualifications (required)

• 5+ years of management experience in a medical spa, dermatology, plastic surgery, wellness practice, or a related medical/luxury service setting .

· Bachelor's degree in Business, Healthcare Administration, Nursing, or related field.

· Experience with multi-location operations is a plus.

• Proven ability to manage KPIs, increase revenue, and hold teams accountable.
• Strong leadership, coaching, and conflict-resolution skills.
• Highly organized, detail-oriented, and comfortable building systems and structures.
• Exceptional communication skills and a polished, professional presence.
• Tech-savvy with EMR/POS systems, scheduling platforms, and reporting tools.

What You Bring

• A calm, solutions-oriented mindset, even under pressure.
• A passion for aesthetics, patient care, training, and staff development.
• A leadership style rooted in integrity, accountability, and high standards.
• Ability to balance business performance with an elevated patient experience.
• A proactive, “whatever it takes” attitude with strong follow-through.
• A genuine passion for client care, team connection, and preserving a warm, family-oriented workplace culture.

Compensation & Benefits

• Competitive base salary (DOE)
• 401K with match
• Health Insurance, Vision & Dental
• Quarterly or monthly performance bonus structure
• Paid time off
• Employee aesthetic & wellness perks
• Opportunities for paid training and professional development

To Apply:

Please send the following via email to [email protected]

1) Your resume with current contact information

2) Written answers to the following questions:

• What about working with our practice is attractive to you?
• What brings you to the job market right now?
• What makes you a great candidate for this job?

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person