Medical Assistant Trainee

ABOUT THE ORGANIZATION

Community Health Programs (CHP) is a mission-driven, nonprofit network of health centers dedicated to nurturing and inspiring healthy lives for people throughout the Berkshires. Our mission guides everything we do: delivering exceptional, compassionate health care and family services that strengthen individuals, families, and our entire community.

As a Federally Qualified Health Center (FQHC), CHP is uniquely positioned to ensure access to high-quality, comprehensive care for all - regardless of insurance status or ability to pay. Serving a federally designated rural and Medically Underserved Population Area, we work to remove barriers and advance health equity across our region.

Our network provides adult and pediatric primary care, women's health, dental, nutrition, and behavioral health support. Beyond clinical care, our Family Services team supports thousands of families across the region with programs that help meet essential needs and reduce barriers that impact health and well-being.

At CHP, our mission is to provide access to health care for everyone.

Pay Rate: $19.75/hour The Medical Assistant Trainee is part of a CHP sanctioned learning program to become a Certified Medical Assistant. Under the direction of the CMA Preceptor, a trainee meets all the obligations of the learning program within a specified training period, including attendance, timely on-line learning, as well as in-office training. Training includes developing the skills necessary to collaborate with and assist patients, medical assistants, physicians, nurse practitioners, registered nurses, and licensed practical nurses in executing CHP’s mission and vision. The desired candidate has a pleasant and welcoming personality and is willing to travel to CHP’s various locations in Berkshire County, if needed. The Medical Assistant Training contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

POSITION REQUIREMENTS

Grant Overview: This is a grant-funded position, and the scheduling includes lab, clinical site rotations and coursework. Work hours are 8:00am-4:30pm with a 30-minute lunch break. The Medical Assistant Trainee will be a part of a cohort of students and will be provided with supplies and materials for coursework. Additionally, the cost of the coursework will be paid for by the grant. The Trainee must be employed with CHP for two years post course work, for a total of two years and six months. In the event the Medical Assistant Trainee departs CHP prior to the above required commitment the candidate will be held responsible for all expenses associated with the training program such as salary, coursework, materials, and supplies.

1st 6m - $19.75/hr

2nd 6m - $21.00/hr following completion of coursework

$22.50/hr upon certification

In conjunction with online education and onsite mentoring:

Medical Assistant Trainee Essential Duties and Responsibilities will include:

• Welcome and escort patients to exam room; prepare patient for visit; accurately obtain and record patient’s vital signs; perform patient intake to assist provider in directing patient care per written protocol; assist providers with exams, diagnostic or therapeutic procedures, as requested; direct patient following the visit.
• May perform EKGs on selected patients; prepare laboratory requests and ensure accurate labels and records on all specimens; deliver specimens to designated area; retrieve lab results and x-ray reports; clean and restock exams rooms following a visit as needed.
• Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
• Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.
• Spanish speaking/bilingual is a plus.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school or equivalent
• Be enrolled in sanctioned Certified Medical Assistant training program.

Physical Requirements:

FULL-TIME/PART-TIME Full-Time

POSITION Medical Assistant Trainee

EXEMPT/NON-EXEMPT Non-Exempt

LOCATION MA, Great Barrington, Berkshire County

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Compensation details: 19.75-22.5 Hourly Wage

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